Dispatcher Overnight Shift

Pompano Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

$1500 Sign on Bonus in State and $2500 Sign on Bonus Out of State

We are looking for a professional and reliable dispatcher to join our team and act as the companys first point of contact for emergency and non-emergency this position you will be in charge of maintaining call logs monitoring routes transferring messages and directing tow truck drivers.

Essential Duties

Provide customer service excellence with each and every call.
Politely answer emergency and non-emergency calls and document important information.
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
Operate and manage a multi-line telephone console system.
Direct tow truck drivers to appropriate locations according to predetermined schedules customer requests or immediate needs and supervise the routes when needed.
Prioritize and organize calls according to urgency.
Providing customers with pricing information and respond to any queries they may have.
Process customer payments.
Maintaining records pertaining to work requests customer requests completed work requests charges for work performed expenses for services performed inventory records and other information organized and easily accessible for supervisor.
Other duties as assigned.

Qualifications Education Experience

HS Diploma or equivalent
Excellent communication and interpersonal skills.
Ability to answer multiple phone calls in a busy setting.
Ability to have a professional demeaner and phone etiquette.
Ability to address problems and requests by transmitting information or providing solutions to the team.
Ability to read and write in English. Bilingual is a plus (Spanish)
Accurate data entry.
Computer literate.
Knowledge of Tow book software a plus!

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access input and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking standing sitting kneeling stooping reaching up twisting and bending. Good hearing and vision required.

Benefits Offered:

Two medical plans
Two dental plans
Vision
Employer paid Life and AD&D
Voluntary Insurance plans
401(k) Plan
Short Term Disability
Long Term Disability
Holiday Pay
Employee Assistance Program
Sign on Bonus
Employee Referral Bonus

EEOC Policy Statement- Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs job requirements and individual qualifications.

We encourage all qualified applicants to apply.

$1500 Sign on Bonus in State and $2500 Sign on Bonus Out of StateWe are looking for a professional and reliable dispatcher to join our team and act as the companys first point of contact for emergency and non-emergency this position you will be in charge of maintaining call logs monitoring routes t...

$1500 Sign on Bonus in State and $2500 Sign on Bonus Out of State

Essential Duties

Provide customer service excellence with each and every call.
Politely answer emergency and non-emergency calls and document important information.
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
Operate and manage a multi-line telephone console system.
Direct tow truck drivers to appropriate locations according to predetermined schedules customer requests or immediate needs and supervise the routes when needed.
Prioritize and organize calls according to urgency.
Providing customers with pricing information and respond to any queries they may have.
Process customer payments.
Maintaining records pertaining to work requests customer requests completed work requests charges for work performed expenses for services performed inventory records and other information organized and easily accessible for supervisor.
Other duties as assigned.

Qualifications Education Experience

HS Diploma or equivalent
Excellent communication and interpersonal skills.
Ability to answer multiple phone calls in a busy setting.
Ability to have a professional demeaner and phone etiquette.
Ability to address problems and requests by transmitting information or providing solutions to the team.
Ability to read and write in English. Bilingual is a plus (Spanish)
Accurate data entry.
Computer literate.
Knowledge of Tow book software a plus!

Physical Requirements

Benefits Offered: