Roadside Supervisor
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking a proactive and people-focused Roadside Supervisor to lead our roadside assistance call center this role you will oversee daily operations to ensure fast accurate and professional service for every customer. You will coach and support a team of agents monitor performance manage escalated situations and drive operational excellence through quality control and accountability.
The ideal candidate is a strong communicator who can balance leadership and service thrives in fast-paced environments and takes pride in delivering an outstanding customer experience. If you are a hands-on leader who enjoys problem-solving team development and service-driven results we want to hear from you.
You will:
Provide daily support to agents and serve as a point of escalation for operational and customer issues
Monitor team productivity and performance while fostering teamwork motivation and accountability
Resolve complex customer and operational issues exercising sound judgment and decision-making
Ensure quality service by upholding company standards policies and procedures
Track team and individual performance to ensure departmental goals and service levels are metDeliver new hire training and ongoing coaching to support continuous development
Provide constructive feedback and performance guidance to enhance employee growth
Develop employees by recognizing strengths and building skill sets for long-term success
Assist with call and case handling during peak times or staffing gaps to support team workload
Maintain a safe secure and positive work environment
Demonstrate commitment to self-development and continual improvement
Support leadership and business priorities by completing ad hoc projects and assignments as needed
Qualifications & Skills
High school Diploma or equivalent
High integrity strong work ethic and dependable follow-through
Transparent leadership style with a strong sense of accountability
Strong problem-solving and critical-thinking skills; able to make sound decisions
Detail-oriented with a commitment to accuracy and quality
Excellent verbal and written communication skills
Strong time management with the ability to prioritize and meet deadlines
Adaptable to change and able to perform in a fast-paced environment
Exceptional customer service and conflict-resolution skills
Proven call handling and call control abilities
Motivational leadership style with the ability to inspire team growth
Neutral fair approach to dispute resolution and coaching conversations
Maintains confidentiality and handles sensitive information with discretionPositive attitude under pressure with a calm professional demeanor
Experience & Background
23 years of leadership or supervisory experience in a call center or customer service environment
Experience in roadside assistance dispatch insurance automotive services or related fields preferred
Proven track record of managing team performance and achieving service or productivity goals
Experience coaching training or developing employees
Background in handling escalated customer issues and making real-time operational decisions
Experience working with performance metrics QA standards and workforce productivity tools
Proficient with call center software CRM systems and Microsoft Office (Excel Outlook Teams)
We Offer:
Medical Vision Dental 401k Employee Discounts Referral bonus
Company-paid Life Insurance
Company-paid AD&D Insurance
Flexible spending account
Parental leave
Employee assistance program
We are committed to building a team that represents a variety of backgrounds perspectives and skills. Accordingly all members of society irrespective of age gender disability sexual orientation race religion or belief are encouraged to apply to join our team. All employment decisions including hiring promotion discipline and discharge will be based on merit competence performance and business needs.
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Europcar Mobility Group
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.
Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Car rental and van rental worldwide. Discover very exciting offers and book online to save money with our convenient and hassle free booking. Find out more!
