PROGRAM MANAGER (Access Points)

Under general supervision from Program and Division Leadership this position assumes responsibility for the day-to-day operational management and overall program activities and functions for the Catholic Charities programs Bayview and Mission Access Points. Housing support serves the hardest to help families in San Franciscos homeless ess community. The Program Analyst will support and advise the Program in planning managing evaluating service delivery operations and processes. The Program Analysts responsibilities include conducting research analyzing complex data sets and systems identifying trends and preparing reports and recommendations. You will also be responsible for drafting policies and procedures assisting with budgeting processes tracking and evaluating operational and program performance and identifying and resolving any issues.

The Program Analyst you should be able to provide expert guidance to optimize systems procedures and processes evaluate operational and program effectiveness and develop solutions to make improvements or address performance issues. An outstanding Program Analyst should have strong project management analytical thinking and problem-solving skills.

The Program Analyst will work extensively with the Access Points staff and other collaborative partners to ensure clients are successful.

This position along with other Program Leadership is responsible for staff supervision development/training implementing evaluating program policies procedures and standards; determining program service levels and enhancements as required; developing and monitoring program in conjunction with Director and Division leadership; providing technical advice and/or supervision to staff other departments the public and other agencies and performs related work as required.

Conducting research analyzing data identifying trends and preparing reports.

Determining program requirements and making recommendations through analytics. Analyzing Program policies procedures and optimizing operations.

Drafting new or revising policies and procedures.

Assisting program leadership with tracking standards and improvement of operations.

Identifying resolving assessing and advising on potential issues related to performance and outcomes. Planning analyzing and evaluating the effectiveness of operations and programs.

Preparing and presenting reports as directed; assisting with workflow and related departmental outcomes. The position will provide staff development and training.

The position would also provide review of policies and regulations toward further development and refinement of Coordinated Entry CE program.

Program Analyst will assist with staff development support and training. Additionally Policy Analyst may review interpret and analyze; developing and writing policies in conjunction with funder.

Work with Technology and Innovations department to supporting all CE program areas providing leadership guidance information and instructions to achieve program goals.

The ideal candidate for this position is required to have the following: Background in human services programs; at least two years of experience providing direct client services in a human services environment; and experience in an administrative capacity supporting managerial and line staff to administer programs.

• Provide ongoing support services for unhoused clients including but not limited to information and referral for
• Requires attendance at multiple locations Mission and Bayview Access Points centralize workplace will be established
• Participate in all program activities/events for families of both programs; may include some
• Assist Program Director/Management in the development maintenance and improvement of Performance Quality Standards PQI client and partner feedback and follow-up where necessary to ensure prompt and appropriate

Service Area:

• In concert with the Program Director develop maintain and improve standards for client service and written procedures and protocols for services; ensure timely and accurate outcomes data
• Supervise lodging/room compliance and turnover. Participate with other staff in maintaining a safe and healthy environment in each Center. Be trained and prepared to implement emergency procedures for groups or individuals and assist with any emergencies as they

Operations:

• Supports Program Director and manages staff and overall day-to-day in compliance with Catholic Charities policies and procedures and requirements to ensure that:
• Policies and procedures are being followed that goals and objectives are met and that services and projects are being accomplished efficiently and effectively;
• Collaborate with case management staff in the development and implementation of Individual Service Plans and provide ongoing follow-up with program participants;
• Establish rapport and develop and maintain working relationships with human service agencies funders community members participants providers and other non-profit agencies; Provide staff support to commissions committees and task forces;

• Complete all reports to contractors funders and facilitate related audits focus groups etc. monthly quarterly and annually;
• Oversee technology systems and supervise the coordination of all programmatic data management systems ;
• Purchase/order and monitor office supplies assist with tracking office expenses and invoices for both programs.
• Strong interpersonal organizational facilitation and people skills. Excellent oral and written communication skills. Strong analytical skills and big picture thinker. Flexible deadline-driven and customer service- oriented. Takes initiative to complete assignments. Able to manage multiple projects with varying scopes simultaneously. Able to work collaboratively as part of a team and to foresee and implement

Fiscal Management:

• Carry out sound fiscal management practices to include develop and monitor budgets. Complete billing coding and submissions to accounts payable.

Communication:

• Consistently practice effective mission-based communication across all levels throughout the organization and
• Coordinate and communicate new and revised policies and procedures to management staff and program partners.

Leadership:

• Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission vision and values of the
• Experience providing training or instruction to
• Participate in related programs agency and community meetings as

Community:

• Develop and maintain positive professional relationships with collaborative service providers funders and communities.
• Collaborate with program managers and supervisors to ensure timely training for staff and consistent best practice is implemented across the

Employee Development:

• Staff growth to include training discipline scheduling directing developing and performance management of
• Organize orientations and provide training for collaborative Staff Partners and potential qualifying families as necessary to ensure smooth working relationships and accurate

Strategic Planning Support:

• Implement strategic plan initiatives; generate and analyze service area data; understand agencys Managing-to-Outcomes
• Generate monthly and quarterly reports in coordination with the program

Supervisory Responsibility:

• Plan organize direct and guide the activities of team members in concert with other programs
• Monitors support and administers a variety of contractual agreements
• May act for the Program or Division leadership as assigned
• Other duties as
• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skill/Ability to: Analyze and interpret rules regulations laws and policies related to CE; ability to work independently and research and recommend solutions to complex issues; conduct in-depth and comprehensive research; develop procedures and guidelines for staff; communicate and disseminate information to staff; implement new and revised policies and procedures; coordinate information and activities with relevant parties; provide formal training and ongoing guidance to staff; maintain subject matter expertise in assigned areas; proactively troubleshoot and make recommendations to resolve problems; write narrative and statistical reports and make oral presentations; use and provide input on computerized systems and programs; deal tactfully with individuals in stressful situations; communicate effectively with individuals of diverse backgrounds and cultures; and establish and maintain effective and cooperative work relationships.

Education & Experience:

• Bachelors Degree in Human Services or four years related experience equivalent experience
• 5 to 7 years experience managing projects or programs
• Experience working with unhoused/homeless populations

Knowledge Skills & Abilities:

• Functional knowledge of Microsoft Office Products
• Knowledge of mandatory reporting requirements for people working with adults
• Knowledge of issues facing unhoused/homeless
• Must be able to read and write English and possess written and verbal communication skills
• Achievement oriented
• Teamwork and cooperation
• Client centered
• Organizational awareness
• Strong coordination skills
• Knowledge of community resources for target population
• Strong knowledge of substance abuse and mental health issues and treatment models including Harm Reduction
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social
• Ability to prioritize tasks with strong organizational skills
• Knowledge of San Francisco County social services networks
• Ability to design systems and processes to track data and monitor progress
  • Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural

Prerequisites Required Prior to the First Day of Employment:

• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record
• Is responsible for accurate and timely submission of case
• Serves on a quarterly case record review committee for Performance and Quality Improvement

• 
  Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending standing stooping kneeling reaching twisting and
• Occasional lifting pushing and
• Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or
• Light work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive

Driving is required for this position.

If driving a car is required for the position incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contact with clients who may have behavioral and psychiatric problems including shouting use of profanity and inappropriate behavioral
• Noise level in work environment is usually moderate and consistent with a normal office
• Occasionally exposed to perfume or scents in personal care products used by
• Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures and receives instructions on assignments new policies or
• The work environment is a typical office
• Noise level in work environment is usually moderate in accordance with a typical office
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away self-harm and
• Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
• The work environment includes contact with many children who may be loud and at times behaviorally challenged.
• The work environment will include children ages 0 months to 5 years
• The work environment will include children ages 4 to 17 years
• The work environment will include children ages 8 to 14 years

• The worker is occasionally exposed to perfume or scents in personal care products used by employees clients and
• The worker is occasionally exposed to cleaning
• The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint glue permanent markers dry erase markers and
• The worker is subject to oils: There is air and/or skin exposure to oils and other
• The worker is required to wear a
• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature
• The work environment includes traveling using various modes of
• The work environment may include driving an agency

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (ADA) Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services programs or activities. Furthermore Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience:

Manager