ServiceNow Consultant
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers colleagues and communities around the world.
Accelerate your career and reimagine the possibilities with DXC!
We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customers entire IT estate using the latest technologies in cloud applications security IT Outsourcing business process outsourcing and modern workplace.
Key Responsibility:
1. Service Delivery Management
- Manage the end-to-end delivery of ServiceNow services (ITSM ITOM ITBM/SPM HRSD CSM etc.).
- Ensure that service levels and performance metrics (SLAs OLAs KPIs) are consistently met or exceeded.
- Oversee incident problem change and request management processes to ensure quality and efficiency.
- Lead service review meetings providing insights on performance risks and improvement areas.
- Coordinate with technical teams to resolve escalations promptly and effectively.
2. Stakeholder & Client Management
- Serve as the primary escalation and communication point for clients and key business stakeholders.
- Build and maintain strong relationships with clients to ensure satisfaction and trust in ServiceNow services.
- Translate business requirements into actionable service improvements or platform enhancements.
- Collaborate with business and technical teams to align ServiceNow roadmap with organizational priorities.
3. Operational Excellence
- Monitor platform health performance and compliance with governance standards.
- Manage ServiceNow updates releases and changes in coordination with platform owners.
- Ensure adherence to ITIL best practices in service management and operations.
- Drive automation and efficiency improvements through the ServiceNow platform.
4. Governance & Continuous Improvement
- Develop and maintain operational documentation playbooks and service procedures.
- Conduct regular service performance reviews and recommend improvements.
- Identify opportunities for innovation process optimization and enhanced service quality.
- Track and report operational risks and ensure mitigation plans are implemented.
5. Team Leadership & Coordination
- Lead and mentor ServiceNow administrators developers and support staff.
- Ensure effective workload distribution task prioritization and adherence to SLAs.
- Foster collaboration across functional and technical teams to ensure cohesive delivery.
What awaits you in DXC:
- Health Insurance (HMO) for you and dependents upon hiring
- Life Insurance coverage from day 1 of employment
- 15 - 20 Days Vacation and 15 Days Sick Leave
- Expanded maternity leave up to 120 days and Maternity Benefits
- Expanded paternity leave up to 30 days
- Non-Taxable Allowance (De-minimis)
- Company-sponsored trainings upskilling and certification
- SMART First Working Arrangements
- Healthy and Encouraging Work Environment
- Recognition and Pay for Performance Culture
- Supplemental Pay (Standby/Shift)
- Retirement Program
- Employee Assistance Program
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Contract
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
