Customer Support Agent French English speaking
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Lets shape the future of recruitment together!
Being a part of Teamtailor means joining a dynamic international tech company where you can make a significant impact on organizational growth. Its a fast-paced environment that encourages responsibility and of course having a lot of fun!
Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.
Now we are expanding our Customer Support Department and seeking a French-speaking Customer Support Agent based in Stockholm.
About the role
As a member of our Customer Support team youll be the voice of Teamtailor helping users and making sure they have a great experience every time they reach out. Were proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score
Your mission Deliver exceptional support solve real problems and make sure our customers leave every interaction with a smile.
What youll be doing
Provide friendly fast support via live chat (Intercom) and email
Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
Gather and share customer feedback with our product team
Identify verify and report bugs (and keep customers in the loop)
Create helpful self-service content (FAQs guides etc.)
Build strong relationships by being proactive and genuinely helpful
What were looking for
Youre fluent in French and English written and spoken
You bring solid experience in customer support (bonus if its in SaaS)
You think analytically and enjoy learning new things
Youre a natural problem-solver who feels at home with tech
You take pride in delivering excellent service and making things easier for others
What youll get
25 days of paid vacation
A healthy work-life balance
Opportunities to grow your skills and learn new ones
A supportive friendly team fun social events
Your own starter kit: MacBook iPhone & Teamtailor swag!
Location
This is a full-time on-site position at our Stockholm office Monday to Friday (40 hours per week). Were ready to welcome the right candidate as soon as possible.
Lets team up to build a customer experience that stands out around the world. We cant wait to meet you!
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.
