Watch Technician

Fort Worth, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role

Youll own the repair intake workflow coordination QC delivery pipeline. This role blends hands-on technical work with orchestration across in-house and contracted watchmakers proactive client updates and rigorous Airtable documentation.

Responsibilities

Repair Intake & Customer Communication

Conduct repair intakes evaluate condition and determine service level.
Authenticate and appraise watches brought in for repair.
Communication with customers at milestones

Repair Workflow & Watchmaking Coordination

Route incoming repairs to the correct watchmaker by skill and complexity.
Maintain continuous communication with watchmakers; track timelines approvals and milestones.
Order parts monitor ETAs and communicate status
Perform technical work within your expertise
QC all watches for visual and performance standards prior to release.

Financial & Administrative

Prepare accurate repair pricing; secure approvals; manage declines returns and warranty considerations.
Track repair timelines and ensure timely updates to customer-facing teams.
Supervise in-house students contractors and support staff; mentor for diagnostics efficiency and QC.

What Client Looking For

Experience in watch service/repair coordination bench work or equivalent technical role (jewelry/watch industry preferred).
Strong diagnostic skills and quality standards; familiarity with timing machines pressure testing case/bracelet work and parts sourcing.
Excellent organization and documentation habits (Airtable/CRM proficiency a plus).
Clear professional communication with clients and vendors.
Ability to manage multiple jobs deadlines and stakeholders.

Schedule & Compensation

Location: Fort Worth TX
Schedule: Full-time; Tuesday-Friday 10 AM-6 PM Saturday 12 PM - 6 PM
Compensation: starting $60000 yearly
Benefits: PTO employee discount training

About the Role Youll own the repair intake workflow coordination QC delivery pipeline. This role blends hands-on technical work with orchestration across in-house and contracted watchmakers proactive client updates and rigorous Airtable documentation. Responsibilities Repair Intake & ...