Regional P&C SSC Lead

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. The below client is a global software and cloud solutions provider that helps organizations buy manage and optimize their technology through both a marketplace and a comprehensive suite of services

Job Title: Regional P&C SSC Lead
Location: Gurgaon/Bangalore
Job Type: Contract
Duration: 4 Months
Work Type: Onsite

Job Description:

The Regional P&C SSC Lead is responsible for overseeing P&C service delivery within the region across multiple countries ensuring compliance efficiency and high-quality support for all P&C processes from onboarding and payroll to employee inquiries and P&C data management.
This role combines operational leadership and strategic planning to deliver P&C services that align with regional workforce needs cultural nuances and local compliance requirements.
The Regional P&C SSC Lead is essential in aligning global P&C standards with regional operations focusing on continuous improvement and a seamless employee experience.

What we need to see from youRegional P&C Service Operations

Oversee P&C service delivery across the region ensuring high-quality and consistent support for all P&C processes including payroll onboarding benefits administration and employee inquiries.
Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure timely accurate and responsive P&C service across countries within the region.

Leadership and Team Development

Manage mentor and develop a diverse team of P&C service specialists ensuring they are trained on regional and country-specific policies processes and compliance requirements.
Conduct regular performance reviews set individual and team goals and support career development plans to build a high-performing regional P&C service team.

Compliance and Legal Adherence

Ensure all P&C processes comply with local labour laws employment regulations and data privacy requirements in each country within the region.
Monitor regulatory changes across countries working with the team to update practices and ensuring the shared service centres full compliance.

Service Optimization and Process Improvement

Identify and implement opportunities to improve P&C service processes ensuring regional needs are met efficiently and effectively.
Collaborate with global and regional P&C teams as well as IT and operations to leverage technology automate workflows and streamline P&C operations.

Stakeholder and Client Relationship Management

Act as the main point of contact for regional internal stakeholders including local P&C teams and business leaders to ensure alignment with business needs and effective issue resolution.
Develop strong relationships with the regional P&C lead and key business stakeholders and provide a consistent employee experience across countries.

Data Management and Reporting

Oversee secure handling and accurate management of employee data adhering to regional data privacy standards.
Generate and analyse reports on service centre performance workforce trends and P&C process improvements providing insights to senior management and global P&C leadership.

Technology and System Enhancement

Partner with the IT and HRIS teams to maintain and enhance P&C technology platforms that support regional service requirements ensuring system functionality aligns with both local and global P&C needs.
Assess and recommend technology solutions to improve scalability accuracy and responsiveness in regional P&C service delivery.

Skills and Competencies

P&C experience with at least 10 years in a HR shared services delivery role within a multi-country setup across LATAM and NORAM.
In-depth knowledge of P&C regulations and compliance requirements within the region.
Proven leadership skills and experience managing a multi-country team promoting best practices and ensuring consistent service delivery.
Proficiency in HRIS systems data analysis tools and service management software along with a focus on data security and privacy.
Strong interpersonal and communication skills able to build relationships with both internal clients and external stakeholders across cultural and regional boundaries.
Analytical and solution-focused with the ability to drive process improvements and enhance P&C service efficiency.
Strong subject matter knowledge in Payroll Operations

Experience Required:

8 years

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. The below client is a global software and cloud solutions provider that helps organizations buy manage and optimize their technology through both...