Support Engineer IV AMZ9082402
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer IV
Job Location: Dallas Texas
Job Number: AMZ9082402
Position Responsibilities:
Provide technical support including fielding and handling customer issues via phone chat and email. Apply advanced troubleshooting techniques to provide unique solutions for critical highly complex customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials how-to videos and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics including AWS cloud architecture migration and troubleshooting complex performance issues. Mentor junior support engineers.
Position Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Information Science Information Technology Engineering Mathematics Physics or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelors degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL Oracle PostgreSQL MS-SQL or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB Redis MongoDB or Cassandra) and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS TCP/IP BGP Load Balancing software-based IPSEC SSL-based VPN solutions) and Virtualization (Hypervisors VMware or Xen); (iv.) working with one of the following programming languages (C Java C# .NET PHP Python or Ruby); or (v.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git Perforce SVN or TFVC.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $90400/year to $158200/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
#0000
Position Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Information Science Information Technology Engineering Mathematics Physics or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelors degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL Oracle PostgreSQL MS-SQL or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB Redis MongoDB or Cassandra) and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS TCP/IP BGP Load Balancing software-based IPSEC SSL-based VPN solutions) and Virtualization (Hypervisors VMware or Xen); (iv.) working with one of the following programming languages (C Java C# .NET PHP Python or Ruby); or (v.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git Perforce SVN or TFVC. #0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer IV
Job Location: Dallas Texas
Job Number: AMZ9082402
Position Responsibilities:
Provide technical support including fielding and handling customer issues via phone chat and email. Apply advanced troubleshooting techniques to provide unique solutions for critical highly complex customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials how-to videos and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics including AWS cloud architecture migration and troubleshooting complex performance issues. Mentor junior support engineers.
Position Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Information Science Information Technology Engineering Mathematics Physics or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelors degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL Oracle PostgreSQL MS-SQL or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB Redis MongoDB or Cassandra) and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS TCP/IP BGP Load Balancing software-based IPSEC SSL-based VPN solutions) and Virtualization (Hypervisors VMware or Xen); (iv.) working with one of the following programming languages (C Java C# .NET PHP Python or Ruby); or (v.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git Perforce SVN or TFVC.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $90400/year to $158200/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
#0000
Position Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Information Science Information Technology Engineering Mathematics Physics or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelors degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL Oracle PostgreSQL MS-SQL or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB Redis MongoDB or Cassandra) and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS TCP/IP BGP Load Balancing software-based IPSEC SSL-based VPN solutions) and Virtualization (Hypervisors VMware or Xen); (iv.) working with one of the following programming languages (C Java C# .NET PHP Python or Ruby); or (v.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git Perforce SVN or TFVC. #0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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