Sr. Customer Technical Support Specialist (Help Desk)
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Job Location:
Dahlgren, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Role: Sr. Customer Technical Support Specialist (Help Desk)
About Rigil
About Rigil
Rigil is an award-winning strategy technology and products company committed to making life better for every individual and community we support. Founded in 2005 as a woman-owned business on the premise: There is always a better way. A better way to serve customers develop solutions and foster a balanced working community. We value teamwork and strive to build strong leaders.
Location: Dahlgren Virginia 22448
Job Type: Full-Time
Job Type: Full-Time
Clearance: Top Secret Clearance/ Secret
Job Description:
- Provides end-to-end full-lifecycle endpoint support for IT assets including troubleshooting configuration deployment imaging upgrades and maintenance for desktops laptops printers mobile devices and virtual environments.
- Maintains a centralized patch and update repository for all supported operating systems third-party and vendor software ensuring monthly and ad hoc updates and secure media creation for offline assets.
- Performs hardware and software configuration IMACs and technology refreshes using Government-approved baselines and imaging utilities with a target of replacing at least 20% of assets annually.
- Operates and manages a Unified IT Helpdesk to deliver incident problem and service request management event monitoring knowledge management and customer communication consistent with SLA/XLA targets.
- Collects and reports ITSM metrics (e.g. incidents trends customer sentiment and service performance) through Government-provided tools while continually improving efficiency and customer IT experience.
- Supports digital signage lifecycle management including design installation content management and maintenance to ensure operational displays and timely Government communications.
Minimum Qualifications:
- Bachelors level degree.
- 7 years professional experience in operations support.
- Six (6) years of professional experience in Industry Federal or DoD Help Desk Support using a help desk tool such as BMCs Remedy or ServiceNow.
- This position is required to be designated as IAT III level with a T3.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Senior IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Rigil Corporation About Rigil Rigil is an award-winning, woman-owned business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders. Company Website: www.rigil.com
