ITSM Application Support (L1)
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Job Location:
Navi Mumbai - India
Yearly Salary:
₹ 400000 - 700000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ITSM Application Support (L1) Jio 1-3 Yrs Exp!
Were hiring a dedicated ITSM L1 Application Support Analyst with 2 years of experience to ensure the stability of our core business applications.
If you thrive on troubleshooting and hitting SLAs this role is for you!
Location
Navi Mumbai Ghansoli Maharashtra
What Youll Be Doing:
Support Core Apps: Provide L1 support for enterprise applications (e.g. Service Manager OBM uCMDB).
Alert & Incident Management: Manage monitor and resolve incidents and alerts to meet strict SLAs.
Tool Expertise: Utilize and understand our Ticketing tool (Service Manager) workflow.
OS Foundation: Work hands-on with both Linux & Windows OS for installation and troubleshooting.
Maintenance: Perform routine health checks updates and configuration tasks.
What We Need:
Experience: Minimum 2 years in Application Support with 1 year total professional experience.
Tech Stack: Experience supporting at least one major enterprise application.
Communication: Strong verbal and written communication skills for documentation and user follow-up.
Required Experience:
Junior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide ... View more
