Commercial Insurance Operations Leader
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Job Location:
Lakeland, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Foundation Risk Partners one of the fastest growing insurance brokerage and consulting firms in the US is adding aCommercial Lines Operations Leader to theirAcentria team in Lakeland FL.
Job Summary:
The Commercial Lines Operations Leader is responsible for overseeing the operational effectiveness service delivery and strategic execution of commercial lines insurance processes. This role ensures alignment with business goals regulatory compliance and a high standard of customer and broker satisfaction. The leader will drive continuous improvement operational efficiency and team performance across underwriting support policy servicing and client onboarding.
Essential Functions:
- Operational Leadership:
Lead day-to-day operations for commercial lines ensuring timely and accurate processing of policies endorsements renewals and cancellations. - Process Optimization:
Identify and implement process improvements to enhance efficiency accuracy and scalability of operations. - Team Management:
Manage and develop a high-performing team including training performance management and career development. - Cross-Functional Collaboration:
Partner with underwriting claims IT compliance and sales teams to ensure seamless service delivery and operational alignment. - Technology & Automation:
Leverage technology and automation tools to streamline workflows and reduce manual tasks. - Compliance & Risk Management:
Ensure adherence to regulatory requirements internal controls and company policies. - Reporting & Analytics:
Monitor KPIs service levels and operational metrics to drive data-informed decisions and continuous improvement. - Customer Experience:
Champion a customer-first mindset ensuring high service standards for brokers agents and policyholders.
Competencies & Qualifications:
- 7 years of experience in insurance operations
- Proven leadership experience managing teams and driving operational excellence
- Strong knowledge of insurance products systems and regulatory environment
- Excellent communication analytical and problem-solving skills
- Change management and process improvement expertise
Education & Experience:
- Bachelors degree in Business Insurance or related field preferred
- Experience with insurance platforms (e.g. Applied Epic)
Disclaimer:
While this job description is intended to be an accurate reflection of the job requirements management reserves the right to modify add or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO):
FRP provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or any other classifications protected by law.
Benefits:
FRP offers a comprehensive range of health-related benefit options including medical vision and dental. We offer a 401(k) with company match company paid life insurance STD LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
About Company
Acentria is an independent insurance agency that serves as the dedicated resource for personal, business, health and life insurance coverage.
