HUMAN RESOURCES ASSISTANT (Pay Grade 20) Non-Union Classified

In accordance with the Merit System Rules and Regulations an eligible list which will be valid for a one-year period and which will be used to fill vacancies during that period is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.

Candidates may submit online employment applications using the NEOGOV online application system available at PROCESS: The examination process for this posting may include an evaluation of training and experience a written examination a computerized exam an oral board interview examination a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s). New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation up to the maximum salary.

GENERAL STATEMENT OF DUTIES: Performs para-professional and technical personnel work to assist in a variety of human resources functions; does related work as required.

DISTINGUISHING FEATURES OF THE CLASS: An employee in this class performs a variety of para-professional and technical human resources tasks. Under close supervision this employee provides assistance in a variety of human resources and benefits administration activities and as knowledge and experience are gained performs tasks of progressively increasing difficulty. Work involves the exercise of judgement in the application of prescribed policies procedures and regulations. This is a confidential position dealing with sensitive labor relations matters. This employee is supervised by a designated supervisor.

EXAMPLES OF WORK: (Illustrative only)

• Conducts orientation sessions for new employees;
• Prepares and posts announcements of job openings and reviews applications for minimum qualifications;
• Performs varied research;
• Serves as liaison to employees other departments retirees pensioners agencies vendors insurance carriers and union representatives relating to benefits administration payroll records leave and attendance and similar matters;
• Represents New Castle County at job fairs and community events;
• Recruits and establishes eligible lists for entry-level positions which includes administering written or computerized examinations;
• Scores examinations and calculates final results to include seniority and veterans points and ranking on eligible lists;
• Assists in setting up and monitoring examinations interviews benefits information sessions and training classes;
• Responds to requests for benefits and salary information;
• Collects reviews verifies and tabulates data and prepares related reports bulletins tracking spreadsheets performance measures and statistics;
• Audits verifies reconciles adjusts and processes payments for all billings for health insurance dental insurance life insurance other benefit programs the pension program and other related billings;
• Reviews audits and reconciles related deductions for the County payroll and the pension payroll;
• Maintains personnel records benefits information data base information and other related files on a computerized payroll/human resources system;
• Enters all new and rehired employee data in the system for full-time part-time regular temporary and seasonal employees to include personal data job and compensation benefit program emergency contacts tax withholdings union dues deductions employee review dates photos and drivers licenses;
• Processes promotions demotions transfers reclassifications account code changes performance reviews pay increases and other data changes in the system;
• Updates content and documents on the County website and intranet portal as needed;
• Monitors and maintains all benefits enrollment participation and cancelation activity in accordance with rules regulations policies procedures the Merit System and labor contract provisions;
• Participates in special projects;
• Assists the Chief Human Resources Officer on special projects as needed;
• Researches problems in an assigned area and makes recommendations to resolve such matters;
• Assists in labor relations activities through research analysis of data preparation of reports investigation of grievances and complaints and collection and preparation of data for negotiations;
• Answers inquiries and prepares correspondence in accordance with established procedures;
• Assists in maintaining and transmitting current policies pay plans class specifications and other personnel and benefits-related material;
• Carries out federal regulations relating to benefits attendance and leave and other human resources functions and ensures compliance with such regulations;
• Collects prepares and inputs information for the computerized information system and runs reports and queries of data;
• Calculates revised employment dates for employees returning from leave and hours conversions for employees changing workweeks;
• Reviews requests for final payout for accuracy and final deductions and reconciles discrepancies with timekeepers;
• Supports various boards and committees to include scheduling and recording meetings posting agenda and composing and distributing minutes;
• May provide general office support functions such as answering telephones directing and assisting callers and opening and distributing mail;
• Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service;
• Operates a personal computer and other related equipment in the course of the work.

Laura McDermott
Human Resources Technician