Specialist Information Solutions (mfd), Dutch speaking
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
Your new team
You will become part of an intercultural and highly specialized team that acts as a central point of contact for complex IT questions from our customers in the EMEA region. We are the interface between our customers (laboratories hospitals) and global development. Our spirit We solve every problem learn from each other and ensure that technology serves people.
Responsibilities What awaits you
As a Specialist Information Solutions (m/f/d) you are the central point of contact for complex IT challenges in the laboratory infrastructure. Your main task is to ensure that our customers networks and systems function smoothly. Your main tasks are:
You analyze and resolve malfunctions in our Roche Information Solutions products either via remote maintenance (Remote Service) or by simulating customer environments in our own laboratory.
You ensure that our customers networks function. Troubleshooting firewalls network components and remote maintenance at the customers site are your daily business.
You process customer and employee inquiries (by phone and in writing) and manage complaints (PRI) in close coordination with global 3rd Level Support.
You support product updates upgrades and patches ensure seamless documentation of all solutions in the CRM system and occasionally assist with customer and employee training.
You support and implement optimizations in support as well as in the lifecycle of Roche Information Solutions products and actively participate in improvement initiatives.
Qualifications What you bring with you
In addition to a completed degree in computer science medical technology vocational training as an IT specialist or a comparable qualification with relevant professional experience you bring sound knowledge in the areas of IT networks operating systems (e.g. Windows) and ideally databases (e.g. SQL). The following points complete your profile:
Experience in IT support or in the implementation of software solutions preferably in the medical or laboratory technology environment is a great advantage.
You communicate confidently and solution-oriented even in complex situations and enjoy direct customer contact.
You work structured independently and are a true team player who is happy to share knowledge.
You are fluent in Dutch and German. You also communicate confidently in English (min. B1/B2).
Your application
We kindly request the following documents from you:
Current CV
Your official (educational) certificates & proof
Further documents are not absolutely necessary at this time. Please note before submitting your application that no further documents can be added afterward.
Apply now we look forward to hearing from you!
Your contact to us! With people. For people.
Do you need further support
Required Experience:
IC
Key Skills
- Information Management
- HIPAA
- FIPS
- Records Management
- Windows
- System Security
- NIST Standards
- IT Support
- DIACAP
- Medical Records
- FISMA
- RMF
About Company
F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel.
