Concierge, Work Cafe, Coconut Grove, Miami, FL

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized enabling you to thrive both professionally and personally. Here you will find ample opportunities to connect and collaborate with talented colleagues from around the world sharing insights and driving innovation together. Join us at Santander where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits if you are interested in exploring the possibilities We Want to Talk to You!

• Takes personal responsibility for delivering on Santanders and Work Cafés customer experience standards. Creates exceptional customer experiences with every interaction.
• Acts as first point of contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner.
• Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels.
• Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events including promotion and day-of activities (greeting check-in set up clean up etc.).
• Supports the promotion of the services provided co-working room booking and events elements of the Work Café.
• Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments.
• Support customers in the Work Café by acting as a key point of contact. Takes ownership of addressing customer enquiries by directing them to the appropriate Work Café area facility resource or business partners.
• Works closely with the third-party baristas and cleaners to ensure the Work Café environment is welcoming and that all issues are dealt with effectively.

What You Bring:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associates Degree or equivalent work experience: - Required.

• 1 Years Customer Service Experience - Required.
• 1 Yearss Communications marketing or event-planning experience - Preferred.

• Enthusiasm for creating an exceptional customer experience (greeting customers with a smile learning their names knowing the community etc.).
• Passion for demonstrating and promoting digital products and services. .
• Skilled in customer engagement and creating a sense of community in the space.
• Displays a credible trustworthy and professional image at all times.
• Ability to manage multiple priorities .
• Attention to detail problem solving and the desire to be pro-active.
• Ability exercise flexibility and responsiveness .
• Strong interpersonal communication time management and organizational skills.
• Ability to comply with policies and procedures.
• Strong computer knowledge and Windows skills required.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience training military service or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt) the annual range is based on a 40-hour work week. The exact compensation may vary based on skills experience training licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide ()

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin genetics disability age veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting standingand walking is required for this role. Depending on location occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason please contact us at to discuss your needs.