Technical Services NSW Onsite Support

Newcastle - Canada

Yearly Salary: $ 73567 - 93630

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Acknowledgement of Country
CSIRO acknowledges the Traditional Owners of the land sea and waters of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View ourvision towards reconciliation

About CSIRO
As Australias national science agency CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone just like you joined us and took on the challenge.

Visit for more information.

Role highlights

Deliver timely IT support on-site & remotely across CSIRO sites

Support IT equipment software & network services

Provide excellent customer service with strong communication & organisational skills.

The opportunity

The On-Site Support team within CSIROs Information Management and Technology (IMT) function provides timely and effective IT support across CSIRO sites nationwide.

As the On-Site Support Officer you will provide hands-on assistance for on-site tasks as well as remote support for incidents and requests including for staff based overseas.

Successful applicants will demonstrate strong IT knowledge excellent customer service and the ability to respond efficiently to a wide range of technical and physical issues.

You will also contribute to service improvement by applying innovative solutions supporting key stakeholders and helping integrate IMT technical services with CSIROs strategic and organisational objectives.

Eligibility
Applications for this position are open to Australian Citizens only. Appointment to this role is subject to provision of a national police check and obtaining/maintaining a Negative Vetting 1 security clearance.

For Internal Applicants:You must be a CSIRO indefinite or specified term employee who has been previously appointed to an advertised vacancy via acompetitive process.

Your high-level duties will include:

Deployment of PCs laptops monitors printers and other IT equipment.

Network port patching and software fault resolution.

Developing and maintaining relationships across virtual teams.

Supporting multi-disciplinary regionally dispersed teams.

Overseeing and mentoring less experienced staff as required.

Role particulars

Location and office arrangements: Newcastle NSW

Salary: AU$73567 - AU$93630 per annum (pro-rata for part-time) plus up to 15.4% superannuation

Tenure & work schedule: Indefinite full-time (options for part-time job-share and flexible arrangements can be discussed)

Reference: 101762

As the successful candidate you will bring:

Essential criteria

Relevant trade certificate/diploma/bachelors degree or equivalent experience in Information Management and Technology.

Ability to obtain and maintain a Negative Vetting 1 security clearance.

Strong oral and written communication skills.

Professional and respectful behaviours in a collaborative environment.

Adaptability to manage multiple competing priorities.

Problem-solving ability for routine technical issues.

Desirable criteria:

Experience supporting Mac and Linux operating systems.

Experience supporting scientific research equipment.

Please note Under CSIRO policy only those who meet all essential criteria can be appointed.

For full details about this role including all selection criteria and duties please review thePosition Description.

Setting you up for success
We are committed to providing arecruitment process that is fair equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contactSarah Lyons via email and let us know how we can support you.

Life at CSIRO and flexible work arrangements
Wework flexibly at CSIRO offering a range of options for how when and where you can discuss flexible work arrangements with you during the recruitment also offers a range of leave entitlements benefitsand career developmentopportunities. To find out more visit Careers at CSIRO.

Inclusion and belonging
Solving Australias greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation we are committed to creatingdiverse and inclusive teamswhere people feel they belong. We recognise true diversity encompasses all ages abilities cultures faiths levels of education genders sexualities diversity of thought and much more. We focus on hiring people who share our values of People First Further Together Making it Real and Trusted.

CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA inclusion and a Science in Australia Gender Equity Bronze Award.

Child safety
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

How to apply
Apply online at CSIRO Jobs and submit a cover letter (max 2 pages) and CV demonstrating your motivation and ability to meet the essential criteria.

Internal applicants should apply via Jobs Central.

Applications close: Monday 17th November 11:00pm AEDT

Acknowledgement of CountryCSIRO acknowledges the Traditional Owners of the land sea and waters of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View ourvision towards reconciliati...