General Manager

Rotterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

To lead LRQAs Inspection and Assessment business in the Netherlands delivering commercial growth operational excellence and strategic transformation. This role is accountable for P&L performance client satisfaction and team capability across both service lines.

The successful candidate will be a commercially astute performance-driven leader who proactively identifies market opportunities drives cross-functional collaboration (especially with Sales) and builds a culture of accountability and continuous improvement.

Commercial Leadership

Own and deliver the Netherlands P&L with clear accountability for revenue margin and cash targets.
Partner with Sales to co-develop and execute commercial strategies including pricing pipeline conversion and strategic account planning.
Proactively identify and pursue growth opportunities across sectors services and partnerships.
Deliver performance reviews with clarity and rigour using data to drive accountability and improvement.

Strategic and Operational Execution

Develop and implement a 3-year strategic plan aligned with LRQAs global strategy and local market dynamics.
Lead operational planning and resource optimisation to ensure efficient compliant and client-centric service delivery.
Drive digital transformation and innovation across both Inspection and Assessment to enhance value and scalability.

Client and Market Engagement

Represent LRQA externally building relationships with key clients regulators and industry bodies.
Lead service recovery and quality improvement initiatives in collaboration with Technical & Quality teams.
Deepen client relationships through proactive engagement solution development and strategic account management.

People and Culture

Build and lead a high-performing commercially aware team through effective recruitment coaching and performance management.
Foster a culture of ownership agility and client-centricity across all levels of the organisation.
Champion employee engagement and talent development ensuring succession readiness and capability growth.

Cross-Functional Collaboration

Work closely with Client Operations to ensure seamless delivery and operational excellence.
Collaborate with Product and Technical teams to support new service development and capability building.
Influence global processes and tools to improve customer experience and service delivery.

Success Behaviours & SMART Measures

Behaviour	Expectation	SMART Measure
Commercial Acumen	Translates strategy into profitable growth	Achieve 10% YoY revenue growth and 15% EBIT margin in the Netherlands
Performance Leadership	Holds teams accountable with clarity and fairness	100% of direct reports receive quarterly performance reviews with documented outcomes
Proactive Market Scanning	Identifies and acts on new opportunities	Minimum 3 new commercial opportunities initiated per quarter with pipeline tracking
Client Centricity	Builds strong lasting client relationships	90% client retention rate and 10% NPS improvement YoY
Collaboration	Works cross-functionally to deliver results	Joint planning sessions with Sales and Client Ops held monthly with action plans
Change Leadership	Drives transformation and innovation	At least 2 digital or process innovations implemented annually with measurable impact
People Development	Builds capability and succession	90% of team with development plans; 1 internal successor identified for key roles

Pre-Employment Checks

If you are successful in securing a role with us you will be subject to pre-employment checks depending on the legal requirements and practices in your country of employment.

If eligible these checks will include right to work identification verification of employment history education and criminal records where permitted by local law.

All checks will be conducted in accordance with applicable privacy and data protection regulations.

We will involve the third party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of recruitment.

To the extent to be permitted by the applicable local law your data may be stored outside of your employment country dependent on our operation structure.

Your application of this role will constitute as your consent on this paragraph.

Required Experience:

Director