Senior Compliance Officer, Wealth Management Complaints and Investigations
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 241046
We are committed to investing in our employees and helping you continue your career at Scotiabank.
Join a purpose driven winning team committed to results in an inclusive and highperforming
culture.
Is This Role Right for You In this role you will:
Support the Wealth Management Complaints and Investigations program covering various Canadian Wealth Management entities in the Scotiabank Group in handling clientcomplaints escalated complaints to regulators and external complaints bodies regulatoryand response obligations.
Responsibilities:
Assess analyze and investigate client complaints as assigned including:
o Determine the nature of the complaint and assess whether the complaintshould be reported to the relevant SRO (i.e. CIRO AMF OSC);
o Perform a detailed analysis including a review of advisor submissionsaccount documentation file notes and communicate with clients advisorsand other internal departments for further details as required;
o Conduct suitability assessments;
o Perform profit/loss calculations and construct model portfolios
o Prepare substantive responses to clients based on the analysis and merits ofthe complaint for the Director Compliance Complaints & Investigations to
review.
Handle Provincial/National/SRO regulatory inquiries effectively in a timely manner.
Prepare materials in response to regulatory inquiries examinations andinvestigations and assist legal counsel as required in preparing cases for arbitration
SRO disciplinary proceedings or civil litigation.
Collaborate with other service providers/support units such as ScotiabankOperations groups.
Assist with managing the various email inboxes maintained by the Complaints andInvestigations team.
Assist with the maintenance of various complaints logs for complaints andinvestigations as assigned.
Evaluate and make recommendations for thedevelopment/enhancement/clarification of policies practices procedures and/orsystems changes necessary to support ongoing compliance includingrecommending policy and procedure changes based on complaint experience andregulatory events to correct incidents of non-compliance (and prevent theirreoccurrence) and weaknesses in policies practices procedures systems and/ortraining.
Other duties and projects as may be assigned.
Do You Have the Skills
University Degree.
Minimum 5 years of related experience at a large financial institution or establishedsecurities or another financial services activity regulatory agency.
Experience working in or with Wealth Management considered an asset.
Understanding of Canadian regulatory and industry trends related the skills totranslate requirements into efficient and effective policies procedures controls
systems and training.
An enquiring mind excellent judgment strategic thinking skills and attention to detail.
Excellent written and verbal communication skills and a proven ability to develop and implement solutions to complex issues.
Ability to learn and adapt to rapidly changing regulatory and business environments.
Able to work independently and with other staff across functional lines within the Bank.
Bilingual (English and French) would be an asset.
Whats In It for You
- Champion a high-performance environment and contribute to an inclusive work environment.
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A competitive compensation and comprehensive benefits plan.
- An organization committed to making a difference in our communities - for you and our customers.
- You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Note: All postings in will remain live for a minimum of 5 days.
Required Experience:
Senior IC
Key Skills
- Compliance Management
- Risk Management
- Financial Services
- PCI
- Banking
- Cost Accounting Standards
- Quality Systems
- Research Experience
- NIST Standards
- Securities Law
- SOX
- ISO 27000
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
