Senior Product Manager, AI Steering (US)
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Job Location:
San Francisco, CA - USA
Yearly Salary:
$ 150000 - 180000
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
About Gladly:
Uniquely powered by Customer AI Gladly is the only CX platform that puts the customer not tickets at the center of every conversation. Trusted by the worlds most customer-centric brands including Crate & Barrel Ulta Beauty and Tumi Gladly delivers radically efficient and radically personal was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly every conversation feels uniquely tailored and instantly responsive emotionally intelligent and operationally precise deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI uniquely designed to maintain a single continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at.
The Opportunity
Were looking for a Sr. Product Manager to join our AI Steering product team which is responsible for the experience that managers have when instructing optimizing and monitoring AI performance for their brand. This experience is central to how brands leverage Gladlys powerfully simple agentic AI to respond to consumer questions take action on their behalf and do so with the confidence it will represent their brand well. Equally important this experience covers the feedback loops to managers on how to continue improving their AI performance quality and impact. The team works at the cutting edge of crafting AI-powered experiences across all channels. Our product teams are led by a product manager designer and engineering manager and are organized around personas which helps us create a long-term vision and build toward that.
We draw inspiration from consumer apps and AI experiences and because we have all communication channels in one platform we have shifted what consumers can expect from companies. With a range of powerful AI features we are pioneering how to balance the ease and scale of automation with the empathy and intuition of people. This is a great opportunity to work on an experience that managers love using and impacts millions of people getting help from brands they love.
Wed ideally find a new teammate who can grasp technical and design concepts to bring out the best in their coworkers takes complex problems and guides towards simple and intuitive solutions can sift out the signal from the noise and is excited to collaborate with customers stakeholders and other teams to drive impact.
What youll do on the team:
- Create a vision and strategy for your product area that furthers the company goals and vision
- Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions in partnership with design marketing and engineering
- Validate plan and deliver on both impactful enhancements and new products
- Collaborate across Product teams to build a cohesive product and hone your PM craft
- Bring others along in the process (Sales Customer Success Execs partners etc.) and align teams with a clear and compelling message
A few projects you could be working on:
- Optimizing the experience of configuring AI and agentic workflows for trust speed and accuracy
- Expanding the range and effectiveness of feedback loops that help AI managers drive more impact
- Exploring and articulating a vision for where AI management experiences are heading in an AI-enabled world
What youll bring to the team:
- Have 5 years of experience as a product manager preferably with some exposure in B2B SaaS and AI software products
- Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences
- Can telescope between the details and the big picture
- Are skilled at discovery gathering and navigating qualitative and quantitative inputs
- Know what great design looks like and care about delivering experiences modern consumers will enjoy
- Grasp technical details and understand technical constraints when working with engineers
- Build trust easily with collaborators and listen well while also knowing how to push forward independently where needed
- Love tackling hard problems and coming up with powerfully simple solutions
Why Join Gladly
At Gladly were not just building softwarewere transforming an industry. We take a people-first approach both in our product and our culture. When you join us youll enjoy:
- Competitive salaries stock options and comprehensive benefits
- Generous paid time off parental leave and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customer-first mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Compensation
$150000 to $180000 annual salary equity benefits
For cash compensation we set standard ranges for all U.S.-based roles based on function level and geographic location benchmarked against similar-stage growth order to be compliant with local legislation as well as to provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise and may vary from the amounts listed above.
Why Join Gladly
At Gladly were not just building softwarewere transforming an industry. We take a people-first approach both in our product and our culture. When you join us youll enjoy:
- Competitive salaries stock options and comprehensive benefits
- Generous paid time off parental leave and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customer-first mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Gladly is the only AI customer service platform built around people, not tickets, helping B2C brands save costs, grow revenue, and drive loyalty.
