Hotel Group Sales Coordinator

Hotel Group Sales Coordinator

COMPANY BENEFITS:(dependent upon hours/tenure/performance)

• Salary: $38000
• Performance based commissions determined by monthly budget
• Paid Vacation/Birthday after 1 year
• Paid Holidays (Easter Thanksgiving Christmas)
• Medical Dental and Vision plans
• 401K Plan - Company matches up to 3%
• Team Member Travel Program - highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Seasonal Bonuses
• Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
• Employee Recognition and Appreciation Program
• Employee Meal Program and Meal Discounts
• Eligible for Monthly Gas Allowance

Reports to:Director of Sales/Sales Manager

JOB DESCRIPTION: The Hotel Group Sales Coordinator supports the sales department with a dual focus on wedding sales coordination and tour & travel account support. This role provides administrative structure ensures seamless communication between clients and internal departments and assists in driving revenue through accurate documentation lead management and high-touch client is a full-time year round position. Weekends and evenings are required.

ESSENTIAL SKILLS AND RESPONSIBILITIES:

• Outgoing social self-driven personality and can work with minimal supervision.
• Computer experience is a must. Must be familiar with MS Office and computer savvy.
• Ability to adapt to an ever changing environment working well under pressure.
• Very detailed accurate and meticulous in updating client information.
• Must have a detailed understanding of the property selling the benefits and amenities of the hotel.
• Customizing the clients needs and wants while maximizing revenue.
• Coordinating events from beginning to end ensuring a seamless perfect client experience.
• Contacting clients after scheduled booking/function to ensure guest satisfaction and to solicit repeat business.
• Ensure all incoming calls are answered within 3 rings with proper greetings and proper phone etiquette.
• Create action plans that are successful in gaining new leads.
• Adheres to deposit and payment policy according to type of event. Keeps all A/R up to date.
• Enforcing deposit policy on all events.
• Welcome group contacts upon arrival and ensuring their total and complete satisfaction.
• Networking within the community and being a presence. Regular attendance at local business area meetings trade shows ribbon cuttings and seminars required.
• Maximizing guest room rates meeting room rental function space and other hotel services.
• Conducting tours of the hotel and banquet facilities.
• Assist DOS filing data entry and preparing BEOs for each week to be distributed to each department etc.
• Marketing managing the Facebook/Instagram pages and Pier House event websites.
• Keeps up-to-date and relevant knowledge of our competitors.
• Being heavily involved in groups arrivals anticipating needs to ensure smooth arrival. Do not make promises that cannot be met.

JOB RELATED REQUIREMENTS:

• Weekends and evenings are required.
• Ability to effectively deal with customers both on site and over the telephone who may require a high level of patience. Use tact and diplomacy to resolve complaints and defuse anger.
• Basic mathematical and calculator skills.
• Ability to listen effectively speak read and write English clearly.
• Ability to operate office equipment such as photocopier fax machine and multi-line telephone.
• Ability to access and accurately input information into a computer system.
• Ability to stand walk sit climb stairs and occasionally lift (up to 50lbs) or carry items.
• Compliance with hotel grooming and uniform policies.

GUEST RELATIONS

• Be readily available/approachable for all guests.
• Take proactive effort when dealing with guest concerns..
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions this position may be required to perform a combination of supportive functions determined by the supervisor:

• The hotel operates 7 days a week 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of how to read write and speak English fluently.

OBX Resort LLC DBA Hilton Garden Inn is anequal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including age sex color race creed national origin religion marital status sexual orientation political belief or disability.