Sr. Manager, Creative and Marketing Ops

About Lovesac

We are a young-at-heart fast-growing furniture company dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable washable expandable and delivered right-to-your-door-able allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable cloud-like comfort. From there we expanded the possibility for sustainable furniture with Sactionals a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days but our goal will always remain the same to create truly adaptable comfortable furniture that can be with you for life.

About our Culture

At Lovesac we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else were driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. Its about success of course but its also about making a positive impact on everyone our business touches.

About the Role
The Senior Manager of Creative & Marketing Operations is responsible for driving operational excellence across the creative and marketing organization. This role ensures that creative workflows campaign processes and marketing initiatives are strategically planned efficiently executed and aligned with business priorities. The ideal candidate blends strategic thinking with operational rigor enabling the marketing and creative teams to deliver impactful campaigns that elevate the brand accelerate growth and enhance the customer experience across all retail and digital channels.

This position is remote and will report into Lovesac Corporate HUB based in Stamford CT.

Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What Youll Do

• Lead the day-to-day operations of creative and marketing project management ensuring seamless execution across annual planning seasonal campaigns and content production.
• Oversee project intake prioritization resource allocation and timelines to ensure marketing initiatives are delivered on time and on budget.
• Partner with creative brand digital and merchandising teams to translate business goals into actionable project plans and deliverables.
• Own and optimize marketing workflow systems tools and processes to increase efficiency and transparency across teams.
• Manage creative briefing and review processes ensuring alignment between marketing strategy creative execution and brand standards.
• Serve as a central hub for cross-functional communication facilitating collaboration between creative e-commerce media and retail marketing teams.
• Monitor capacity planning and resourcing to balance workloads and maintain creative quality.
• Track report and analyze campaign performance productivity metrics and operational KPIs to inform continuous improvement.
• Manage relationships with external agencies freelancers and production partners to ensure quality and efficiency.
• Lead and develop a team of project managers and production coordinators fostering a culture of accountability collaboration and innovation.
• Perform any other reasonable duties for this role as requested by management.

Who you Are:

Core Values: Top Ambition We All Win Together Conscious Operations Do Less and Do Best Love Matters
Table-Stake Values: Willing to Sweep Floors Grit Positive Self-Aware Self-Starting Insatiable Learners Transparency Customer-Centric
Core Competencies: Builds Customer Centricity Drives Remark-able Results Collaborates Effectively Makes Good Decisions Demonstrates Self-Awareness

Requirements

• Bachelors degree in Marketing Communications Business or related field required.
• 7 years of experience in marketing operations creative operations or project management ideally within retail consumer goods or e-commerce.
• Familiarity with digital asset management (DAM) systems and content lifecycle management.
• Experience supporting both retail and e-commerce marketing environments.
• Strong analytical skills and experience reporting on operational performance metrics.
• PMP or related project management certification a plus.
• Proven success in managing large-scale marketing or creative workflows across multiple channels.
• Strong understanding of marketing campaign lifecycles creative production and cross-functional coordination.
• Proficiency with marketing project management and workflow tools (e.g. Wrike Work Front).
• Exceptional organizational and problem-solving skills with a process-oriented mindset.
• Ability to balance strategic planning with hands-on execution in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Experience managing budgets timelines and external vendors.
• Exemplify each of our Lovesac values at all times be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs) goals and deadlines.
• Must be able to travel using various forms of transportation as required by the Company in its sole discretion for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks companywide meetings and events vendor visits).
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees treating all clients both internal and external with dignity and respect at all times.

Full Time Benefits*

• Financial Benefits: Annual Bonus Program Annual and Inaugural Grant Equity Awards 401K Matching Contribution Financial Wellness Tools.
• Health and Wellness Benefits: Medical Dental Vision Health Savings and Flexible Spending Accounts Paid Parental Leave Life/AD&D Short Term and Long-Term Disability Critical Illness and Accident Insurance Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year prorated from date of hire 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.

*Eligibility and terms for all benefits listed are as outlined in Lovesacs policy and plan documents.

Associate pay will vary based on factors such as qualifications experience skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race color religious creed ancestry national origin ethnicity religion sex sexual orientation gender (including gender-related identity gender nonconformity) pregnancy age national origin marital status physical or mental disability military status genetic information or any other characteristic protected by applicable law.

Non-New York City Applicants Only: To the extent permitted by law conditional offers of employment will be contingent upon successful completion of a background check including but not limited to education verification employment history verification reference checks criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local state and federal law.

Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process please reach out to us at: