Client Service Business Manager Senior Associate
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Job Summary
The Client Onboarding & Service (COS) group is responsible for driving consistency and transforming the End-to-End Service & Onboarding support for Commercial & Investment Banking Clients. The team is committed to reinforcing JPMorganChases mission of delivering integrated global solutions with exceptional service while adding value to all clients the business serves. The COS organization provides a global reach with over 6600 employees across 40 countries.
As a Senior Associate in the COS Business Management team you will support the Client Service Group Head for the EMEA Region where you will build a strong relationship and become a key partner focusing on the groups strategic agenda and business performance. You must be a highly collaborative partner strong executor have a strategic mind-set and be process oriented in a fast-paced environment. You should have a proven track record of relevant skills through prior experience in Payments Business Management and Governance.
Job Responsibilities
Create high-quality presentations simplifying complex ideas into clear actionable messages for leadership. This involves articulating strategic direction execution and performance tracking for internal stakeholders and functional partners.
Support the creation of agendas and development of materials for key executive events including COS Leadership Team Offsites Townhalls and external client visits.
Ensure data integrity and accuracy for executive and ad hoc reports. Continuously track and analyze performance trends create and monitor business KPIs/OKRs identify areas for operational improvement and recommend actions to leadership.
Lead and participate in collaborative initiatives with team members and global partners. Continuously seek opportunities to simplify improve and add value to existing business processes fostering a culture of innovation and efficiency.
Provide a high level of responsiveness to executive ad-hoc requests. This includes presentation development and business analysis ensuring leadership has the insights and support needed to make informed decisions.
Support management in strategic business communications including the planning and execution of video messages year-end messages and organization announcements.
Foster strong relationships with internal and external stakeholders to ensure effective communication and engagement across the organization.
Manage own and track critical action items to closure; proactively provide status updates as part of executive reporting.
Support the creation of essential standard and recurring materials aligned with the Client Service business strategy. Establish a governance model to proactively oversee and manage key deliverables.
Own and maintain key Client Service organizational documents including business overviews organizational charts and executive decks/presentations; establish a continuous update process to ensure they remain current and accurately represent the organization.
Required Qualifications Skills and Capabilities:
Bachelors degree.
Relevant years of experience in financial services
Deep execution experience with a demonstrated ability to meet and enforce deadlines. Organize complex information in a strategic and compelling way demonstrating strong design acumen and expertise in Excel and PowerPoint techniques. Create wireframes and mock-ups quickly and iteratively for management presentations reports and dashboards.
Strong analytical and organizational skills; ability to challenge organization and understand ways of working; ability to interpret and present complex data.
Ability to drive data-based decision making and leverage data to support key messages and business performance related storylines.
Strong interpersonal and communication skills; able to lead meetings and facilitate dialogues with multiple stakeholders. Comfortable working with senior managers and global teams to achieve organizational goals.
Strong ability to multi-task attention to details and organization skills with ability to complete time sensitive tasks in high pressure to quickly shift focus and work on projects of varying nature with individuals across different regions levels and functions.
Proactive ownership skills with the ability to independently drive results ensuring deliverables and timelines are met.
Required Experience:
Manager
Key Skills
- SQL
- Financial Services
- Intake Experience
- Power BI
- R
- Pivot tables
- Tableau
- Usability
- Quantitative Analysis
- Financial Analysis
- Exercise Planning
- SAS
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
