Employee Connect Officer (PayrollHR Shared Services)

Alfred Health

Alfred Health is a leader in health care delivery improvement research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne from ambulatory to inpatient and home and community-based services. On 1 January 2026 Alfred Health will come together with Kooweerup Regional Health Service Peninsula Health Bass Coast Health and Gippsland Southern Health Service to create Bayside Health a newly merged health service with more than 22000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce providing new training education and career opportunities. Subject to final approval on 1 January 2026 all employees from the five health services will transfer to Bayside Health.

• Located at The Alfred Moving to Moorabbin early 2026
• Permanent Full Time
• Salary Package: $86963.24 Superannuation
• Great Staff Benefits

About the role

Employee Connect is a small but fast paced team within the Payroll Services department delivering transactional and administrative employee services for Alfred Health which will include processing of staff queries processing of employment contracts termination documents changes in conditions and other relevant HR changes as well as the ownership of relevant policies and processes to support these activities.

Employee Connect Officers are a newly created position with the department and will look after the following key functions:

• Using resources and providing exceptional customer service to both internal and external customers
• Handle onboarding internal transfers contract variations
• Utilising multiple systems and platforms to perform your role
• Answer inbound calls and emails relating to Payroll / Human Resources matters and solve your callers query or provide information
• Complaint Handling

The successful candidate will have:

• Previous exposure or a keen interest in Payroll and HR-related matters (Desirable but not essential)
• Proven customer service experience in a high-volume phone and email environment
• Ability to learn new systems and processes
• Great communication skills both verbal and written
• Exceptional interpersonal skills and a great team player
• Patience and resilience with a genuine desire to support customers while delivering a great experience
• Proven data entry skills
• Ability to adapt to change
• Complaint handling skills
• Experience working to KPIs
• Previous exposure to SAP SuccessFactors (Desirable but not essential)

Benefits

• Salary Packaging & Novated Leasing through Maxxia.
• Flexible Heath Insurance coverage through HCF Health Insurance
• On-site Car & Bike Parking deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSportHealth and Fitness.
• Child Care Services at The Alfred managed by KU Childrens Services

If applicable please specify specific requirements that you require in your cover letter or CV.

All enquires toJacqui Manson Employee Connect Team Lead on

Applications Close: 11pm Sunday 23rd November 2025.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people people with disability and people of all genders sexualities and cultural backgrounds.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application materials please dont hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020 health care workers in Category A or B roles (as determined by the departments risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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