Community Associate, Bureau of Public Health Clinics

The Bureau of Public Health Clinics (BPHC) mission is to promote a healthy community by providing New Yorkers with the resources needed to make informed and empowered health decisions; identify and treat tuberculosis and provide immunization and sexual health services regardless of ability to pay or immigration status. To achieve its mission the BPHC provides direct clinic services to people seeking health care; monitors disease trends; provides education and training to service providers and community groups; conducts research; and develops policies and programs to deliver high quality clinical care which best serve New Yorkers. BPHC seeks to hire a Community Associate that will be working closely with the Director of Express Clinics.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Community Focus
- Expand the Bureau of Public Health Clinics (BPHC) Sexual Health Services to historically underserved underrepresented marginalized and communities of color throughout NYC.
- Work with community organizations and gatekeepers that service these identified populations so that barriers to HIV prevention/treatment care are provided and available to all
- Work with partner community-based organizations and facilities to schedule appointments in the Electronic Medical Appointment (EMR) for clinic services.
- Respond to the community via phone and in-person inquiries regarding the Bureau of Public Health Clinical services.
Community Health Improvements.
- Strategize and increase access of PrEP continuity services to historically underserved underrepresented marginalized and communities at increased risk for HIV infection including heterosexual women Transgender Gender Non-Confirming and Non-Binary (TGNCNB) women and Black and Latino Young Men who have Sex with Men (YMSM) ensuring equal health is available to all in NYC
- From a health equity lens identify and address real time feedback/concerns from stakeholder communities and community organizations.
- Provide empathetic concierge-style service to our patients answering any non-clinical questions the patients might have and facilitating accordingly based on patients needs.

Data collection
- Triage incoming patients and promptly and appropriately obtain relevant adequate information to make a proper referral
- Review with patient their reason for visit and continue services for screening-only patients in the express clinic by entering data into EMR.
- Record relevant data in the corresponding database and EMR records identifying and issues with appropriate parties.
- Working in collaboration with appropriate units for EMR updates
- Testing and updating the incoming Telemedicine phone messages

Why you should work for us:

-Loan Forgiveness: As a prospective employee of the City of New York you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information please visit the U.S. Department of Educations website ( City employees are entitled to unmatched benefits such as:
oa premium-free health insurance plan that saves employees over $10K annually per a 2024 assessment.
oadditional health fitness and financial benefits may be available based on the positions associated union/benefit fund.
oa public sector defined benefit pension plan with steady monthly payments in retirement.
oa tax-deferred savings program and
oa robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
-Work From Home Policy: Depending on your position you may be able to work up to two days during the week from home.
-Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805 the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S. dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone regardless of age background or location can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition anti-tobacco support chronic disease prevention HIV/AIDS treatment family and child health environmental health mental health and social justice initiatives. As the primary population health strategist and policy authority for NYC with a rich history of public health initiatives and scientific advancements from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process contact Sye-Eun Ahn Director of the Office of Equal Employment Opportunity at or .

COMMUNITY ASSOCIATE - 56057

Qualifications :

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time