Business Analyst – Cloud Telephony CCaaS UK
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Job Summary
Business Analyst Cloud Telephony - CCaaS - UK
Location: UK Remote
Employment:Full Time
Are you a Business Analyst with a passion for working with Agile/Scrum teams and the business In this role you will translate technical requirements into functional requirements and be the liaison between the business and technical teams for the deployment of a NICE CXone Geneys Cloud or Amazon Connect implementation. You will ensure that requirements and design are described clearly and dont leave room for ambiguity. As a Business Analyst at Navixus you will work closely with the Client Scrum Master participate in daily standup meetings or fill-in as needed. You will work closely with Product owners from one or more Scrum teams to help with decisioning development priorities and configurations of the business needs as well as assist in testing and validation to ensure products are delivered to requirements. You will work closely with the technical team members as well and advocate for stakeholders all the while building trust with the Client.
Qualifications for success:
- 5 or more years of experience working as a Business Analyst in a technical environment
- Knowledge/exposure ofCCaaS (Contact Center as a Service)and IVR (Interactive Voice Response) ACD digital experience.
- NICE CXone experience Amazon Connect and/or Genesys Cloud experience (required)
- Experience working with Product owners
- Experience working in an Agile environment
- Experience in performing testing/ validations of IVR call flows and system configurations
- Contact Center cloud telephonydesign and/or implementationexperience
- QM/WFM experience is a plus
Eventus Solutions Group LLC operating under the brand Navixus has successfully merged with its parent organization Tech Mahindra. This strategic integration strengthens our operational efficiency enhances our service offerings and enables us to deliver even greater value to our clients. By combining complementary resources and capabilities we are better positioned to drive innovation and maintain a competitive edge in the global market.
Navixus aims to help clients navigate through their customer journeys with a holistic 4D approach (Define Design Develop and Deploy). This comprehensive end-to-end solution suite is personalized to meet an enterprises customer facing and back-office requirements. The need for digitalization and automation is on the rise and only those who evolve will stay in the race. Navixus TechM BPS business unit offers a 360 digital transformation suite enabling businesses to innovate automate and accelerate their customer journeys like never before.
The pay for this role is per annum. Navixus (Tech Mahindra) also offers benefits like medical vision dental life disability insurance and paid time off (including holidays parental leave and sick leave as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level educational qualifications experience and location of the candidate.
We are a culture of driving positive change celebrating each moment and empowering all to Rise drives us to dream do and become more.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race religion color sex age national origin or disability. All applicants will be evaluated solely on the basis of their ability competence and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
Senior IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
