Deputy Director for Design Quality Assurance

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Deputy Director of Design Quality Assurance (QA) will work under the direction of the Sr. Director for Design QA and Standards as well as in close coordination with the Director of Construction QA to support the MBTA Capital Program for projects in design and construction.

Work will include coordinating with MBTA Engineering and Capital Groups to ensure that the MBTAs interests are supported through the execution of QA/QC practices mandated by the Authority and in conformance with the current edition of the Massachusetts State Building Code and industry practice. It will also include conducting public meetings performing staff reviews supervising management personnel and ensuring that QA Department documentation controls and reporting requirements are being adhered to.

• Execution of the MBTAs Quality Assurance Plan (QAP) through supervision of and participation in:
  • Design quality surveillances and audits
  • Development of design quality policies procedures and checklists
  • Review of designer quality control and assurance plans
• Modification to the MBTAs QAP which will include annual updates
• Serve as a Member of the MBTAs Designer Errors and Omissions (E&O) Committee whose task it is to track and address E&Os on MBTA Capital Projects for process improvement purposes and when necessary to recover MBTA costs.
• Serve as a standing and voting member on the Designer Selection Committee(s).
• Maintain and update the Capital Program Project Design Group (PDG) process as well as monitor the process for compliance on all MBTA Projects with the assistance of the MBTA Project Controls Group.
• Develop maintain and report out on an improvements actions program to improve the quality of project design through minimizing repetitive practices that lead to design errors and omissions and associated cost and schedule losses.
• Maintain and report on design team Consultant Performance Evaluation Reports results during the design and construction process.
• Develop and maintain design and construction phase scope of work templates including QA/QC contract requirements for use by consultant teams working on MBTA projects.
• Analyze quality data to determine trends for the development of lessons-learned practices and quality policies.
• Supervise directly or indirectly through managers a technical andadministrative staff comprised of QA Managers and QA auditors.
• Review all subordinate work products to ensure that the information presented is accurate.
• Interface with other authority departments general contractors design consultants and third parties to analyze and resolve general design quality and nonconformance issues and propose corrective action.
• Establish and maintain sound union/management relations.
• Assist in the procurement negotiations and recommendation of approval for contracts with consulting firms as required.
• Ensure MBTA requirements are developed before procurement.
• Undertake special projects of a design/management nature asassigned by the Chief for Capital Support or Chief Engineer
• Drive a company or personal vehicle to attend job meetings as required and visit job sites and field offices to obtain first-hand knowledge of projects.
• Respond to each inquiry whether from a customer vendor or coworker in a courteous and professional manner which is consistent with the MBTAs customer service quality standard.
• Respond to emergencies either directly or through subordinates on a twenty-four (24) hour seven (7) day per week basis.
• Work in the office at least two days per week and up to five days per week as directed.
• Uphold the rights and interests of the MBTA while building andmaintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the Equal Employment Opportunity Antidiscrimination and Antiharassment andAntiretaliation policies.
• Perform all other duties and projects that may be assigned.

• Bachelors degree from an accredited institution in Engineering Architecture or a related field.
• Five (5) years of experience in the design of major projects including one year of transit or transportation industry projects.
• Three (3) years of experience as a QA/QC Engineer QA/QC specialist or similar role.
• Two (2) years of quality-related experience in a project or staff management role.
• Strong oral written and interpersonal skills; effective organizational analytical and multitasking abilities.
• The ability to use the MSOffice suite of applications as well as database applications.
• The ability to handle sensitive and confidential information appropriately.
• Effectively communicate with customers employees contractors andvendors
• Possess excellent customer service conflict resolution time management communication presentation and speaking skills.
• Have a valid drivers license.
• The ability to work any shifts and/or locations as assigned or directed and be available to work twenty-four (24) hours per day seven (7) days per week.
• Ability to supervise and work effectively with a diverse workforce.

• A masters degree in a related subject substitutes for two (2) years of general experience
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience
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Preferred Experience and Skills

• A Masters degree from an accredited institution in Engineering Architecture or a related field.
• Eight (8) years of experience in administration of Quality Programs.
• American Society for Quality certification (Certified Quality AuditororCertified Quality Engineer) or Six Sigma Green or Black Belt.
• Hold and maintain a license as a Registered Professional Engineer (PE) or Registered Architect (RA) designation in the Commonwealth of Massachusetts.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.