Supervisor of Systemwide Radio

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The System Wide Radio (SWR) Supervisor will proactively oversee and support the assigned duties of the Radio Foreperson Maintenance Manager Engineers and Administrators. Under this management and supervision ensuring that the daily maintenance repair and inspections of the Radio System is maintained in an efficient effective and safe manner.

Review the existing EDACS and/or the P25 Radio multi-site LMR system and assign necessary repairs and/ or recommend changes to ensure peak efficiency.
Ensure that the systems are monitored and evaluate the radio systems for trends of non-performance and the possible reasons for the lack of performance making recommendations on changes that would
return the LMR system to peak performance.
Evaluate the radio system failure and repair and create reports for trends and recommend changes to minimize trends.
Ensure that all Administrators and Technicians are troubleshooting any malfunctioning radio system equipment to sufficiently identify resolve and/ or repair malfunctions returning radio system equipment
to a pre-failure state of operation in the shortest amount of time possible.
Create update and / or review radio system procedures and documentation on an on-going basis.
Read schematics block diagrams and flow charts to maintain or repair all supported radio systems and equipment.
Develop and maintain standard operating procedure (SOP) documentation.
Design test and implement radio system modifications document all changes and ensure modifications meet required MBTA rules and regulations where applicable.
Ensure and assign the Installation maintenance and repair of radio infrastructure including but not limited to repairing and/ or replacing radio related Windows and non-Windows based servers and
workstations network equipment and/ or other command and control infrastructure.
Ensure the examination testing cleaning and replacement of electronic parts wiring cable connectors surge protectors etc.
Oversee the parts inventory to ensure that it remains a current record of all parts and all parts used ordered or discarded.
Oversee the provision of end-users instruction in the proper operation of all supported radio system equipment.
Responsible for planning scheduling and supervising employees involved in preventative and corrective maintenance programs and related in-house radio system upgrade projects across the
system.
Make frequent inspections of all radio comm room facilities supervise cutovers final inspections and testing of all modified and new signal systems.
Assist in the preparation of the departments budget in accordance with established practices and procedures.
Coordinate training programs necessary for maintenance of radio system equipment.
Ensure budgetary goals are met and that all work is performed in a timely and cost-effective manner.
Observe condition of equipment and work-in-progress and ensure the safe operation of all radio systems and equipment.
Document all established preventative maintenance procedures (PMP)
Maintain all procedures reports and records for safety audits by the Department of Public Utilities (DPU)
Respond to each inquiry whether from a customer vendor or co-worker in a courteous and professional manner.
Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed.
Additional shift coverage during emergencies is required.
Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Physical Demands and Working Conditions
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Available to work all shifts and locations as assigned or directed.
Available to work as per assignment by the MBTA twenty-four (24) hours per day seven (7) days per week as directed by supervisory staff for severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
Ability to work all shifts and/or locations assigned or directed.

Supervision
This job will oversee Forepersons and Radio Technicians

Five (5) years of proven success in daily maintenance repair and inspections of the Radio System .
One (1) year of supervisory managerial and/or leadership experience.
Experience troubleshooting maintaining repairing and upgrading P25 and EDACS LMR systems.
Experience in development and maintenance of SOP documentation.
Ability to walk and stand on track ballast.
Must have proven knowledge of Radio Systems and infrastructure.
Demonstrated track record of success at delivering Radio Systems and Infrastructure upgrade and maintenance projects.
Demonstrated knowledge of Microsoft Office tools including Outlook PowerPoint and Excel.
Excellent customer service skills.
The ability to provide internal and external customers with a courteous and professional experience.
The ability to supervise and work effectively with a diverse workforce.
The ability to comprehend communicate and respond to instructions orders signs notices inquiries etc.
This job will require working on the ROW as a Supervisor with Radio Technicians as needed.
A valid drivers license.
Ability to comprehend communicate and respond to instructions orders signs notices inquiries etc.
Successful applicant must have English language skills required for the effective performance of the position.
Additional shift coverage during emergencies is required.

Preferred Experience and Skills
Valid Radiotelephone / Two-way Radio License.
FCC licensed

Minimum Education
High School Diploma or equivalent (G.E.D.) from an accredited institution

A nationally recognized certification or statewide/professional certification in a related field substitutes for one (1) year of experience.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.