AI Test Engineer || W2 Only || REMOTE ||
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
We are seeking a skilled IVR / Conversational AI Test Engineer with strong hands-on experience in Cyara IVR testing and Google Dialogflow authoring. The ideal candidate will be responsible for designing executing and maintaining automated and manual test cases for voice and chatbot platforms ensuring high-quality conversational experiences across multiple channels.
Key Responsibilities:
Develop and execute test strategies and test cases for IVR and chatbot applications.
Perform end-to-end testing of conversational flows using Cyara and Dialogflow.
Validate voice call routing transcription accuracy and conversational logic.
Collaborate with developers product owners and QA teams to ensure test coverage across voice and digital channels.
Author test and optimize Dialogflow intents entities and fulfillment logic.
Automate regression tests using Cyara or similar testing tools.
Document defects maintain test artifacts and participate in defect triage meetings.
Provide recommendations for improving test automation conversational flow and customer experience.
Required Skills & Experience:
58 years of overall QA experience with at least 3 years in IVR or Conversational AI testing.
Strong hands-on experience with Cyara for IVR and chatbot test automation.
Experience in Google Dialogflow (CX or ES) authoring testing and tuning.
Knowledge of SIP call flows and telephony systems.
Familiarity with API testing Postman and test management tools (e.g. Jira Zephyr).
Strong analytical troubleshooting and communication skills.
Experience working in Agile/Scrumenvironments.
We are seeking a skilled IVR / Conversational AI Test Engineer with strong hands-on experience in Cyara IVR testing and Google Dialogflow authoring. The ideal candidate will be responsible for designing executing and maintaining automated and manual test cases for voice and chatbot platforms ensuring high-quality conversational experiences across multiple channels.
Key Responsibilities:
Develop and execute test strategies and test cases for IVR and chatbot applications.
Perform end-to-end testing of conversational flows using Cyara and Dialogflow.
Validate voice call routing transcription accuracy and conversational logic.
Collaborate with developers product owners and QA teams to ensure test coverage across voice and digital channels.
Author test and optimize Dialogflow intents entities and fulfillment logic.
Automate regression tests using Cyara or similar testing tools.
Document defects maintain test artifacts and participate in defect triage meetings.
Provide recommendations for improving test automation conversational flow and customer experience.
Required Skills & Experience:
58 years of overall QA experience with at least 3 years in IVR or Conversational AI testing.
Strong hands-on experience with Cyara for IVR and chatbot test automation.
Experience in Google Dialogflow (CX or ES) authoring testing and tuning.
Knowledge of SIP call flows and telephony systems.
Familiarity with API testing Postman and test management tools (e.g. Jira Zephyr).
Strong analytical troubleshooting and communication skills.
Experience working in Agile/Scrumenvironments.
Key Skills
- Apache Commons
- Asset
- Art And Craft
- Concrete Pump
- Accident Investigation
About Company
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