IT Manager Killarney Hotels Collection

IT Manager

The Killarney Hotels Collection is seeking an accomplished and highly skilled IT Manager to lead and evolve the technology infrastructure. The successful candidate will support IT Operations in our three prestigious properties.

This full-time permanent role offers the opportunity to apply exceptional technical expertise in a world-class hospitality environment ensuring seamless secure and innovative IT operations that uphold the Collections reputation for excellence and discretion.

Key Responsibilities

• Provide expert leadership and oversight for all IT operations infrastructure and systems across the Collections luxury properties.
• Manage mentor and support the IT team to ensure consistent service delivery and professional development.
• This is an on-site role requiring a regular presence across our Killarney properties to ensure seamless IT operations and uninterrupted guest service.
• Flexibility to work outside standard hours including weekends or evenings as required to support operational needs.
• Oversee the maintenance and integration of all critical hotel systems including Oracle Opera PMS MICROS POS and other bespoke hospitality applications.
• Design implement and maintain secure and resilient network server and data environments including Windows Server (2019 and above) Active Directory firewalls virtualization platforms (VMware/Hyper-V) and Veeam Backup solutions.
• Lead the development and enforcement of cybersecurity data protection and disaster recovery frameworks ensuring compliance with GDPR and international standards.
• Collaborate closely with Managing Directors and senior leaders to align technology with business goals and exceptional guest experiences.
• Act as the escalation point for critical technical incidents ensuring rapid resolution and minimal operational disruption.
• Manage supplier and service provider relationships ensuring that all technology partners meet the Collections standards for quality reliability and confidentiality.
• Oversee IT budgets procurement licensing and lifecycle management of hardware and software assets.
• Evaluate and implement emerging technologies that enhance efficiency guest experience and operational excellence.
• Maintain comprehensive technical documentation asset records and standard operating procedures across all properties.
• Carry out and supervise the installation configuration and physical maintenance of servers network devices and end-user hardware as required.
• Liaise and assist Colleagues in Liebherr IT Services Germany when required

Key Requirements

• 5 years of progressive IT experience including at least 2 years in a senior or managerial capacity within a complex multi-site environment.
• A relevant third-level IT qualification (degree level or higher) is desirable.
• Proven expertise in network design systems administration cybersecurity and virtualization.
• Demonstrated experience with Opera PMS MICROS POS and interfacing across hospitality systems.
• Advanced knowledge of Windows Server MS Entra MS Azure MS 365 E5 Firewalls VMware/Hyper-V Veeam and network infrastructure.
• Strong analytical diagnostic and problem-solving skills with a methodical detail-oriented approach.
• High professional discretion and integrity with a service-driven mindset befitting a luxury hospitality environment.
• Excellent communication and interpersonal skills with the ability to translate complex technical concepts for non-technical stakeholders.
• A proactive leader who combines hands-on technical ability with strategic foresight.
• Flexibility to work outside of normal hours and to travel between properties as needed.
• Must always present an impeccable standard of personal presentation and professionalism.
• Full clean drivers licence is essential for this role.

Benefits

• Competitive salary.
• Complimentary meals while on duty.
• Contributory pension scheme.
• Company health insurance scheme.
• Paid family leave and sick leave.
• Generous employee discounts across the Killarney Hotels Collection.
• Tax-saving schemes to maximise your earnings.
• Complimentary employee social events fostering connection and team spirit.

*Please note that only candidates with the legal right to work in Ireland can be considered for this position. Proof of eligibility will be required upon application.

**Staff accommodation is not available for this role.

Join us in ensuring that our luxury properties maintain their reputation for excellence while developing your career in a rewarding and fulfilling role.