Part-Time Keyholder

About Ana Luisa
Ana Luisa is a Brooklyn-born jewelry brand built on one simple idea: beautiful high-quality jewelry shouldnt cost the planet. We design and craft timeless everyday pieces that are fairly priced ethically made and designed to make you feel good inside and out.

About the Role

Were looking for a Part-Time Keyholder to join our new retail team in Keystone Mall Indianapolis.

As a Keyholder youll play a vital role in creating a warm service-led environment where every guest feels valued. Youll help drive sales through genuine connection product expertise and leadership on the floor supporting both customers and teammates. Youll also help with store operations including opening and closing duties while bringing our sustainable jewelry story to life.

If youre passionate about people style and sustainability wed love to meet you.

What Youll Do

Lead & Inspire

• Foster a welcoming inclusive team culture built on collaboration and positivity
• Support training coaching and daily motivation to help team members reach their potential
• Lead by example on the sales floor delivering exceptional customer service and setting performance standards
• Communicate goals KPIs and brand updates clearly to the team
  

Driving Sales

• Use deep product knowledge to guide customers to the perfect pieces for their style and story
• Achieve and exceed sales and KPI goals through authentic customer-first selling
• Partner with store leadership to create strategies that boost performance and team engagement
  

Best in Class Customer Experience

• Build lasting relationships with clients and grow repeat business
• Support in-store events and community initiatives that enhance brand awareness
• Utilize our Custom Jewelry and Permanent Jewelry services to create memorable personalized moments for customers (training provided)
• Collect customer feedback to elevate our in-store experience continually
  

Store Operations

• Execute daily operational tasks including opening/closing transactions returns and inventory management
• Maintain brand visual standards and ensure all displays are clean organized and on-brand
• Participate in inventory counts shipments and stock replenishment
• Adhere to compliance with all operational procedures and company policies
  

What Youll Bring

• High School Diploma or equivalent preferred
• 1 year of retail leadership experience (jewelry experience a plus!)
• Proven ability to drive sales and lead by example
• Strong communication and problem-solving skills
• Familiarity with Shopify Google Workspace and inventory systems is a plus
• Ability to work up to 30 hours per week including nights weekends and holidays

Why Youll Love Working With Us

• Team lunches & supportive work culture
• Paid sick leave and floating Holidays
• Employee discounts welcome gift card
• Extensive training and development opportunities.
• Be part of a purpose-driven brand thats changing how people think about jewelry

Ana Luisa is proud to be an Equal Opportunity Employer.
We celebrate diversity and are committed to building an inclusive environment for all team members.