IT Support Technician

Joining EOLEN means becoming part of an engineering and IT consulting firm a subsidiary of the GECI International Group with a presence in France and abroad.
We operate in strategic sectors such as energy banking telecommunications aerospace and defense.

Our mission: to support our clients in high value-added projects in Cloud Data Cybersecurity Software Development and IT Infrastructure within demanding technical environments.

We believe in the potential of our talents and invest in their growth helping them build ambitious and evolving careers.

Locations: Geneva (Switzerland) Milan (Italy)
Contract: Full-time Permanent position (CDI)
Working hours: Monday to Friday between 8:00 a.m. and 7:00 p.m. (shift schedule)
Languages: Fluent French professional English (B2) Italian appreciated

Mission

As an Onsite IT Support Technician you will provide Level 2 technical support for headquarters and regional offices acting as the local relay after the Service Desk (Level 1).
You will handle incidents service requests and IMAC operations (Install Move Add Change) on users workstations and peripherals.
Your goal is to ensure the availability and reliability of IT equipment and contribute to the knowledge base for Level 1 teams.

Key Responsibilities

Incident Resolution & Request Management

-Provide onsite support for unresolved incidents escalated from the Service Desk.

-Handle scheduled service requests such as workstation installations software setup and access configurations.

-Support local infrastructure operations (cabling device connections basic network assistance).

-Update tickets and documentation in the ITSM system.

Workstation Deployment & Maintenance

-Prepare deploy and configure user devices (Windows / macOS) according to corporate standards.

-Set up user profiles and install required applications.

-Apply security patches and updates.

-Transfer user data and ensure proper backup.

-Update the IT asset management tool with hardware movements and status.

-Recover reformat and redeploy old equipment when necessary.

Lifecycle & Asset Management

-Participate in hardware refresh campaigns.

-Maintain accurate inventory and asset documentation.

-Contribute to continuous improvement initiatives and internal knowledge sharing.

Technical Environment & Tools

ITSM: Ticketing tool (ServiceNow GLPI or equivalent)

Operating Systems: Windows 11 macOS

Collaboration Tools: Microsoft 365 (Outlook Teams OneDrive SharePoint etc.)

Asset Management: IT Asset and Configuration Management tool

Network: Enterprise LAN/Wi-Fi RJ45 (basic level) user VLANs

Candidate Profile

Experience: 5-10 years in onsite IT support or field support within an international environment.

Skills:

Strong expertise in Windows 11 Microsoft 365 and standard office applications.

Good understanding of macOS.

Basic knowledge of network connectivity (LAN/Wi-Fi).

Soft skills: Excellent communication customer focus pedagogy and documentation accuracy.

Languages: Fluent French and professional English (B2 required); Italian is a plus.

What EOLEN Offer

A stimulating and multicultural environment across France Switzerland and Italy.

A service-oriented culture focused on quality and customer satisfaction.

Modern IT tools and processes.

Career growth opportunities within IT operations or coordination roles.