Solution Consultant L1

Kolkata - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The L1 Solution Consultant plays a vital role in Extropys centralized support model by providing essential operational documentation configuration and process monitoring services across all client pods. This role ensures consistent service delivery promotes efficiency through standardized tasks and creates a learning foundation for career growth within Extropys Professional Services organization.

Tasks

Key Responsibilities

Process Monitoring & Analysis

Perform Business Transaction (BT) monitoring and reporting.
Prepare and summarize monthly PIO insights for assigned clients.
Conduct routine system health checks and monitoring tasks to identify potential issues.

Documentation & Administrative Support

Maintain and update technical documentation and templates.
Create or update process documentation as changes occur.
Support knowledge transfer and onboarding activities.
Prepare basic project deliverables and reports for internal and client use.

Configuration & Testing Support

Execute basic Basware configuration tasks under guidance.
Assist in UAT (User Acceptance Testing) preparation and documentation.
Perform Smart PDF configuration or similar setup tasks in accordance with internal standards.
Conduct basic system setup and maintenance in alignment with best practices.

Training & Knowledge Management

Participate in and document internal and client training sessions.
Contribute to the creation of training materials and best practices.
Maintain and organize centralized knowledge repositories.
Support onboarding and mentoring of new L1 team members under the Team Leads direction.

Collaboration & Governance

Work collaboratively with Project Managers Solution Architects/Consultants and SMEs.
Ensure adherence to Extropy PS governance standards including:
Time reporting
Task tracking and updates in Asana
Communication alignment with Pod members
Maintain high professional standards in communication documentation and accountability.

Requirements

Qualifications and Experience Requirements

Required Experience

Bachelors degree in Information Systems Business or related field (preferred).
12 years of experience in professional services system support or SaaS environments.
Familiarity with P2P Basware or related automation/financial platforms a plus.
Strong attention to detail and organizational skills.
Effective written and verbal communication in English.
Proficiency with Asana SharePoint and MS Office (Excel PowerPoint Word).

Technical Skills

Basic understanding of Procure-to-Pay (P2P) workflows and AP processes.

Ability to perform routine system monitoring UAT preparation and basic configuration tasks.

Proficiency with documentation tools (e.g. Asana SharePoint PDF tools).

Familiarity with data entry basic troubleshooting and following technical work instructions.

Willingness and ability to learn different Source-to-pay or Order-to-Cash solutions and configuration best practices.

Soft Skills

Strong attention to detail and commitment to accuracy.

Clear and professional communication both written and verbal.

Ability to follow structured processes while asking clarifying questions when needed.

Strong time management task ownership and reliability in meeting deadlines.

Collaborative coachable and open to feedback and continuous learning.

Education Requirements

Bachelors degree in Business Finance Information Systems Engineering or a related field (or equivalent practical experience) is preferred but not mandatory.

Basware certifications (AP P2P or Network) are required within the first 3-6 months.

Work Arrangement

Remote

9AM to 5 PM EST with flexibility working with global teams across multiple time zones.

Travel Requirements

No travel is required.

Key Performance Indicators (KPIs)

Accuracy and timeliness of reports and deliverables.

Compliance with Extropy PS process and documentation standards.

Effective time management and utilization rates.

Quality of configuration and testing support.

Engagement in continuous learning and knowledge-sharing activities.

Progression Goal:

Develop foundational technical analytical and delivery skills to progress into an L2 Solution Consultant role within 18-24 months by demonstrating increasing independence in configuration tasks system monitoring documentation quality and adherence to project governance.