Customer Success Specialist
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Job Location:
Yearly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
If youre eager to drive growth support customers across global markets and make a lasting impact in the world of outdoor living this is the place to be.
As a Customer Success Specialist at PERGOLUX youll be the key link between our customers product teams and logistics partners ensuring a seamless experience from first inquiry to post-installation satisfaction. Youll manage escalations optimize processes and help customers turn their dream outdoor spaces into reality.
Responsibilities
- Serve as the primary contact for technical requests between Product Development and Customer Service.
- Act as the liaison between Customer Service Logistics and the Warehouse ensuring smooth day-to-day operations.
- Prioritize orders across Customer Service and Marketing to align with business goals.
- Manage communication with installation partners to ensure successful on-site delivery and setup.
- Handle second-level customer escalations with professionalism and empathy.
- Process refund requests and manage payment disputes efficiently and transparently.
- Lead weekly Customer Service meetings and provide one-on-one support for complex cases.
- Conduct onboarding sessions and product training for new Customer Service team members.
Qualifications
- 23 years of experience in customer success account management or a similar role.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Strong organizational and prioritization abilities in a dynamic environment.
- Technical understanding and a solution-oriented mindset.
- Experienced in complaint handling conflict resolution and process optimization.
- Skilled at building lasting customer relationships through empathy and active listening.
- Familiarity with CRM systems and customer journey mapping.
- Proactive self-motivated and adaptable to changing priorities.
Benefits at PERGOLUX
- High Impact & Growth Shape PERGOLUXs customer experience and grow your career in a fast-scaling global brand.
- Competitive Compensation
- Team Culture & Events Join a supportive international team with regular events summer parties and after-work gatherings.
- Comfort & Convenience Free drinks and snacks to keep you fueled throughout the day.
- Health insurance
- Retirement Plan
- Vacation and sick days
- Employee discounts on all PERGOLUX products.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
From our home country Norway, we provide best in class pergolas and wintergardens at an affordable price globally. We are an e-commerce company active in over 14 markets in Europe, North America, South America and Australia!
