PMA Controls Associate

As a PMA Controls Associate youll play a key role in supporting Group Benefits operations by managing eligibility updates identified through control reports. This role is central to ensuring a seamless customer experience and contributes directly to our mission of providing world-class benefits administration. Youll thrive in a dynamic fast-paced environment where innovation and continuous improvement are encouraged.

Position Responsibilities:

• Review and action eligibility fallout identified through control reports

• Manage day-to-day eligibility updates including terminations changes and retirements

• Investigate and resolve discrepancies identifying root causes and recommending preventive solutions

• Collaborate with internal teams to ensure accurate and timely resolution of issues

• Maintain documentation and tracking of control report outcomes and remediation efforts

Required Qualifications:

• Minimum 3 years of experience in customer service benefits administration or operational controls

• Proficiency with Microsoft Office applications and communication tools

• Strong written and verbal communication skills

• Proven ability to manage multiple priorities in a fast-paced environment

• High school diploma or equivalent (post-secondary education an asset)

Preferred Qualifications:

• Experience working with control reports or audit processes

• Demonstrated ability to troubleshoot and resolve complex issues

• Strong analytical and problem-solving skills

• Ability to adapt to change and drive continuous improvement

• Collaborative and approachable team player with a customer-first mindset

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.