Technical Lead – Conversational AI & Business Systems

Position Description:

Location: Hybrid Downtown Toronto Office (250 Yonge St) and/or Client Office
Onsite Requirement: Minimum 2 days per week (subject to change)

We are seeking a Technical Lead Conversational AI & Business Systems to serve as a strategic bridge between business technical and product teams. This role leads the design development and deployment of intelligent automation and conversational platforms. It combines system analysis full-stack development and leadership to deliver scalable AI solutions that enhance customer interactions and operational efficiency.

The successful candidate will ensure architectural excellence foster technical innovation and align solutions with business goals across AI-driven initiatives such as IVR Virtual Assistants Generative AI and automation systems.

Your future duties and responsibilities:

Lead the design development and deployment of Conversational AI IVR and Generative AI solutions
Collaborate with stakeholders to translate business goals into system and functional requirements
Architect and develop scalable data-driven microservices and enterprise AI applications
Oversee system integrations between telephony APIs and cloud platforms (Azure AWS)
Provide hands-on leadership across development testing and implementation of voice-first and chatbot systems
Guide teams through all stages of the SDLC from requirements gathering to production support
Conduct feasibility analysis and ensure system designs meet technical standards and business outcomes
Facilitate cross-functional workshops for requirements elicitation process mapping and technical validation
Perform troubleshooting performance optimization and production support for complex systems
Mentor team members promoting code quality automation and AI innovation

Required qualifications to be successful in this role:

Bachelors or Masters degree in Computer Science Engineering or Information Systems
8 years of professional experience in software engineering and system analysis
5 years of hands-on experience in Conversational AI NLP/NLU and automation domains
Proven experience with IVR systems Virtual Assistants Generative AI (RAG LLMs) and voice-first applications
Strong background in cloud ecosystems (Azure GCP AWS)
Experience leading or mentoring development teams and managing end-to-end project delivery

Skills
Strong analytical and problem-solving abilities
Ability to translate business needs into system architecture and design
Expertise in JavaScript/TypeScript REST APIs and microservice architecture
Proficiency with Dialogflow CX WatsonX and Azure Cognitive Services
Knowledge of system integrations with SIP Genesys and contact center technologies
Hands-on experience with CI/CD GitLab/Jenkins pipelines and Agile/Scrum methodologies
Excellent communication and stakeholder engagement skills
Familiarity with data modeling system design and SDLC best practices

Certifications (Preferred but not required)
Azure AI Certifications
Agile / Scrum Master
Cloud Certifications (Azure AWS or GCP)

Core Competencies
Technical leadership and mentorship
AI system architecture and design thinking
Stakeholder engagement and facilitation
Cross-functional collaboration
Process and innovation orientation
Adaptability and ownership of problem-solving

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $115000$165000. This role is an existing vacancy.


#LI-GS!

Skills:

• Business Process Management
• Change Management
• Client Management
• Enterprise Architecture
• Financial Management
• Google Cloud Platform
• Leadership
• Chatbot
• English
• Natural Language Processing
• Telephony

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.