Specialist, Learning & Development

Are you passionate about helping others grow and thrive

Join Esquire as a Specialist Learning & Development where youll elevate the employee and client experience by developing delivering and refining training programs that empower teams to perform at their best. This role is ideal for someone who loves mentoring fostering professional development and driving operational excellence.

Why Choose Esquire

Esquire is a leader in legal support services known for our innovation professionalism and dedication to client satisfaction. Our people are our greatest asset and we believe in fostering an environment where employees can learn lead and grow. As part of our Learning & Development team youll directly impact our culture of continuous improvement and client-focused excellence.

About the Role

The Specialist Learning & Development supports the success of employees across assigned business functions by creating and facilitating training and onboarding programs. Youll help new hires transition smoothly enhance existing team skills and identify areas for improvement that align with Esquires commitment to delivering exceptional service. This role combines hands-on leadership collaboration and a passion for developing others.

Key Responsibilities

• Create structured onboarding plans to ensure seamless transitions for new hires.
• Execute onboarding and training programs within assigned business functions.
• Develop and deliver training programs focused on technical accuracy customer service and adherence to company policies.
• Evaluate training effectiveness through assessments and feedback.
• Facilitate instructor-led sessions to address performance gaps and organizational changes.
• Maintain and update training materials in Esquires content and learning management systems.
• Collaborate with stakeholders to update and improve learning content.
• Work with the centralized Learning & Development team to manage e-learning content.
• Help define and implement quality standards for employee performance.
• Identify training opportunities to enhance the client experience.
• Report training updates and performance concerns to stakeholders.
• Conduct site visits to assess performance and ensure compliance with company standards.
• Provide short-term on-site leadership during staffing transitions.
• Act as a subject matter expert (SME) for departmental procedures.
• Perform other duties as assigned.

What Youll Need

• Education: High school diploma or equivalent required.
• Experience: 2 years at Esquire or in relevant functional areas; 5 years in customer service.
• Skills: Strong communication leadership and problem-solving abilities.
• Technical: Proficient in Microsoft Office Suite Zoom and Confluence; NetSuite experience preferred.
• Attributes: Detail-oriented self-motivated and able to manage multiple priorities in a dynamic environment.
• Other: Must maintain regular attendance and be able to travel as needed.

What Success Looks Like

• Enhanced organizational quality and service delivery that improves client satisfaction.
• Timely completion of projects and training initiatives.
• Increased team performance and engagement.

Dont meet every single requirement

We know that a truly inclusive workplace values potential just as much as experience. If youre excited about this role but dont match every qualification we encourage you to applyyou may be exactly who were looking for.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions provides equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered consistent with applicable laws including the California Fair Chance Act and similar laws in other jurisdictions.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application or recruitment process you have the right to request reasonable accommodation. Submit your request to .