Learning and Development Facilitator

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

Well close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

UK Remote dependent on experience Benefits Hear from the team

Our Team:

Weve found that the best way to learn is to do so in an environment which is as close to the actual job as possible. Thats why our training is 75% independent learning. This independent learning happens in a Learning Management System where COps discover our app products and internal tools through videos infographics realistic mock-ups and prototypes.

COps then begin to embed what theyve learned from our LMS through workshops. These workshops are supportive environments to encourage group discussions and planned activities.

Your role is to focus on the people side of training by making these workshops informative engaging and inclusive.

When youre not designing and facilitating workshops youll also be discovering and building things that help COps learn outside of our LMS.

Youll play a key role by

• Being the face of training designing and leading engaging workshops to mostly virtual remote audiences but also in person when required.
• Coordinating the logistics of our workshops. From making sure everybody is there and taking an attendance register right through to adapting your delivery methods to engage your learners.
• Building training workshops using things such as FigJam Slides whatever medium you think is best to deliver the learning experience you want. Youll also use the assets created by our Training Design team or ones that youre able to make yourself.
• Helping to strategically close knowledge gaps in inventive new ways. Perhaps youll make a quick video reminding COps how to identify a complaint run ad-hoc lunch and learns and generally jump on inventive solutions to keep our operation on track.
• Analysing data across multiple sources to determine how effective our training programmes are. This data could come from learner surveys COps performance metrics cohort performance metrics and knowledge check/pillar assessment results.
• Contributing to discussions on our Learning/Performance strategy by providing insights and spotting opportunities/trends within training delivery.
• Using your facilitation skills to bring content to life for all learners - helping translate theory into real wold application to support and increase COps skills knowledge and behaviour

Wed love to hear from you if

• Youre an engaging facilitator passionate about the face to face side of learning experiences who can demonstrate an ability to flex your approach to different audiences.
• You have strong communication skills. Youll be explaining key concepts to people seeing it for both the first and thousandth time and it needs to feel fresh to both audiences.
• You can analyse the relationship between our business needs and how training delivers the outcomes needed to meet those needs.
• You are a strong collaborator and enjoys working with multiple operational teams (Hiring Ops Managers Team Managers etc)
• You care deeply about the impact that good training can have on both the learner and business.
• You have a good understanding of adult learning principles and can translate this knowledge into practical engaging learner experiences.

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

dependent on experience share options.

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Application questions
• Recruiter call
• Remote Assessment Centre

This process should take around 2-3 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage