Specialized IT Technician
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Technological Solutions and Innovations Department is a leading connected partner that delivers a full range of cutting-edge products and services to meet evolving needs. Our team of about seventy specialists works with a strong focus on security customer service quality efficiency reliability and continuous improvement.
From IT asset management and problem-solving through innovative technological solutions to project optimization building and infrastructure data modeling and development support our professionals leverage the best tools to ensure every initiative is a success.
Come build the world with us!
Reporting to the IT Squad Service Manager the IT Technician plays a key role in ensuring the stability and quality of delivered services by advising and supporting colleagues in analyzing and resolving issues leveraging a broad understanding of EBCs business domains.
More specifically the responsibilities include:
- Provide full IT support (Helpdesk and Infrastructure) for a site with approximately 100 users.
- Participate in a project lasting about 4 years.
- Coordinate and ensure that services are delivered professionally and in a friendly manner while maintaining a positive work environment.
- Act as a resource for technical support to site users and business partners.
- Diagnose analyze document investigate and/or resolve issues independently demonstrating strong problem-solving skills (Workstations Printers Network Infrastructure).
- Manage inventory and produce inventory reports as needed.
- Contribute to optimizing operational processes and support continuous improvement of IT services for EBC construction sites and operations.
- Actively research new partners to improve operational reach for remote sites.
- Serve as a technology advisor to implement new solutions that enhance site infrastructure.
- Perform any other related tasks.
The position requires the candidate to obtain a government security clearance in order to maintain employment.
- Must have resided in Canada for at least 10 years or hold Canadian permanent resident status.
- No criminal record.
- No history of bankruptcy.
Advanced technical skills:
- Proficiency in Microsoft technologies including:
- Microsoft 365 (Azure Entra ID etc.)
- Active Directory (on-premises environment)
- Microsoft 365 (Azure Entra ID etc.)
- Experience with Cisco Fortinet and Palo Alto products.
- Strong technical expertise with a minimum of 10 years of experience.
- Mastery of the Office 365 environment (Microsoft AD Microsoft Azure & Intune).
- Expertise in network environments (Unifi products).
Profil
Informations contractuelles
Required Skills:
Strong focus on results; adherence to deadlines financial objectives and service level commitments; sense of overall responsibility. Excellent communication and presentation skills. Strong problem-solving abilities. Ability to manage priorities and handle stress effectively. Highly autonomous collaborative and customer-oriented. Customer focus: strong desire to meet client needs.
Company Industry
IT Services and IT Consulting
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
