Training Support Specialist

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention visibility scalability and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the worlds cloud security leader.

Were looking for an experienced Training Support Specialist to join the Zscaler Cyber Academy training operations team. This role is hybrid and based in our San Jose CA office 2-3 days a week. Reporting to the Director Training Operations you will focus on enabling the Zscaler ecosystem with knowledge training and skills for using and deploying Zscaler products. You will be responsible for:

• Coordinating and managing the scheduling of training sessions including customer partner and internal programs while acting as the primary point of contact for external trainers and vendors regarding training materials courses and event logistics
• Communicating effectively by emailing participants and trainers regarding session registrations addressing user queries from the training distribution list and maintaining accurate records and databases for training activities
• Tracking and reporting on training outcomes by creating post-training reports analyzing feedback and collaborating with subject matter experts and management to identify and implement improvements for future sessions
• Overseeing the organization and execution of customer training events including pre-event program management on-site support and coordination of material distribution and giveaway items on a global scale

What Were Looking for (Minimum Qualifications)

• Strong interpersonal skills with the ability to effectively interact with individuals at all levels within the organization along with excellent written and verbal communication abilities
• Highly organized and adept at multitasking with the capability to manage bookings schedule events and meet tight deadlines efficiently
• Proficient in data entry report generation and intermediate knowledge of Excel or Google Sheets including formulas and pivot tables
• Intermediate knowledge/expertise of multiple Learning Management Systems Asana
• On-site event coordination experience

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with the cybersecurity domain

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.