Senior Associate Consultant ServiceNow ITAM SAM Lead
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Infosys is seeking a ServiceNow SAM Leadwith very good experience in IT Asset Management/ ServiceNow SAM to oversee and manage the Software Asset Management operations within the Servicenow platform.
This position will interface with key stakeholders andapplytechnical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation Application Architecture definition and Design; play an important role in creating the high-level design artifacts; deliver high quality code deliverables for a module lead validation for all types of testing and support activities related to implementation transition and warranty. This is an opportunity to be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued.
Required Qualifications:
Estimated annual compensation range for the candidate based in the below location will be:
Ontario: $ 75000 to $103042
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
This position will interface with key stakeholders andapplytechnical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation Application Architecture definition and Design; play an important role in creating the high-level design artifacts; deliver high quality code deliverables for a module lead validation for all types of testing and support activities related to implementation transition and warranty. This is an opportunity to be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued.
Required Qualifications:
- Candidate must be located within commuting distance of MississauagaOntario /Calgary AlbertaOR be willing to relocate to the area. This position may require travel.
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 8 years of InformationTechnologyexperience.
- Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- Minimum 2 ServiceNow Certified Implementation Specialist Certifications and SAM.
- Expert Proficiency of working with ServiceNow platform for Global Customers
- Design Frameworks and Methodologies; Non-Functional Requirements
- Architecture definition design and development tools
- ScriptingSolutioning
- Primary point of contact for SAM-related issues and escalations.
- Mentor junior SAM analysts and support staff.
- Coordinate with vendors and internal stakeholders for license audits and renewals.
- Define and enforce SAM governance policies and procedures.
- Collaborate with procurement IT and compliance teams to align SAM processes.
- Monitor software usage and identify opportunities for cost savings and optimization.
- Lead the day-to-day support and maintenance of the ServiceNow SAM module.
- Troubleshoot and resolve issues related to software discovery normalization reconciliation and license compliance.
- Ensure accurate software entitlement and consumption data.
- Generate and analyze SAM reports and dashboards.
- Provide insights into software compliance usage trends and audit readiness.
- Strong understanding of software licensing models (Microsoft Adobe Oracle etc.).
- Experience with ServiceNow SAM Pro Discovery and CMDB.
- Familiarity with integration tools like Flexera SCCM or JAMF.
- Excellent analytical communication and problem-solving skills.
- ITIL Foundation certification preferred.
- ServiceNow Certified Implementation Specialist SAM
- Hands on experience on ITAM SAM and ITSM modules.
- Develop test and deploy support and enhancements/ feature requests as required by the business.
- To have knowledge on SLA and should have worked in shifts.
- Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment.
- Must have working experience Agile environment.
- Experience in CMDB and Discovery with other external modules.
- Service now implementation experience in Incident Problem Change CMDB and Discovery.
- Configuration/Customization of the Service Now system including creating workflows or flows.
- Hands-on experience working with relational databases.
- Hands-on experience with web UI development and Service Portal technologies that include HTML CSS and Angular JS.
- Service Now Certified Application Developer is an Advantage
Estimated annual compensation range for the candidate based in the below location will be:
Ontario: $ 75000 to $103042
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Senior IC
Key Skills
- Practice Management
- Pegasystems
- JSP
- Spring
- Struts
- System Design
- Data Collection
- Requirements Gathering
- Health Information Management
- Internal Audits
- Cerner
- Word Processing
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
