EOE/AA/Disabled/Veterans
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
Are you ready to lead one of the most prestigious fine dining restaurants where culinary artistry is seamlessly paired with refined hospitality
We are seeking a poised and results-oriented Outlet General Manager to oversee the full spectrum of operations at a destination celebrated for its innovation impeccable service and memorable guest experiences. This leadership role will be responsible for managing two restaurants and one bar ensuring each outlet delivers exceptional quality seamless service and a distinctive guest experience aligned with our brand standards.
In this pivotal leadership role you will shape every facet of the guest journey - from orchestrating seamless daily operations to mentoring a high-performing team and driving strategic business outcomes. With full operational ownership you will foster a culture defined by excellence sophistication and authentic hospitality that consistently sets new benchmarks.
If you are passionate about curating extraordinary dining experiences and leading with purpose we invite you to bring your vision expertise and energy to our team. We welcome you to join our team and make a lasting impact on an exceptional culinary journey - leading our restaurant to deliver unforgettable dining experiences.
What will I be doing
As the Outlet General Manager you will be responsible for performing the following tasks to the highest standards:
Operational Leadership
Lead and manage daily restaurant operations to ensure exceptional service delivery optimal staffing levels and strict adherence to brand standards.
Guest experience excellence
Champion a culture of hospitality by ensuring every guest receives outstanding service personalized attention and a memorable dining experience.
Team Management & Development
Recruit develop and lead a high-performing team while cultivating a positive and empowering work environment that promotes growth accountability and a commitment to excellence.
Financial Oversight
Oversee budget planning and cost control initiatives to optimize financial performance. Develop and implement strategic measures to drive revenue growth and consistently achieve profitability targets.
Quality Assurance
Ensure exceptional standards of food quality presentation and safety through close collaboration with the culinary team fostering a culture of excellence and compliance.
Uphold the Jean-Georges brand identity and core values across all operational facets ensuring unwavering consistency and excellence in every guest experience
Sales & Marketing Collaboration
Collaborate closely with marketing teams to conceptualize and implement strategic promotional campaigns signature events and brand initiatives that elevate visibility and drive guest engagement.
Compliance & Safety
Ensure full compliance with health safety and sanitation regulations as well as company policies and procedures fostering a safe and well-regulated environment for guests and team members alike
Guest Relations & Feedback
Proactively engage with guests to ensure exceptional service promptly address concerns and leverage feedback to drive continuous improvement in service standards.
What are we looking for
An Outlet General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:
College degree in Hotel/Restaurant Management or equivalent professional experience.
Proven track record as an Outlet General Manager or Senior Restaurant Leader within esteemed 5-star luxury hotels Michelin-starred restaurants or upscale fine dining restaurants consistently delivering exceptional service standards and operational excellence
Prior experience in hotel pre-openings or launching luxury dining concepts is considered a valuable asset.
Strong understanding of French and contemporary international cuisine with a refined appreciation for culinary artistry presentation and guest experience.
Demonstrated ability to lead and inspire diverse teams cultivating a culture of excellence collaboration and continuous growth.
Exceptional communication interpersonal and organizational abilities with a proven talent for cultivating strong cross-functional relationships across culinary service and management teams.
Proven experience collaborating with culinary leadership on menu development and execution ensuring seamless alignment with brand standards and elevated guest expectation.
Expertise in restaurant operations including cost control inventory management and quality assurance.
High-level proficiency in financial management including budgeting forecasting and comprehensive P&L oversight
Well-versed in food safety standards with HACCP certification or an equivalent qualification regarded as essential.
Fluency in English is essential; proficiency in additional languages is considered a valuable asset.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Director
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.