Learning & Quality Administration

Learning & Quality Administration

Responsibilities and duties for this position shall include but not be limited to the following areas and activities. At management discretion direction may be given for tasks outside the scope of work described.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

JOB SCOPE SUMMARY
The Learning & Quality Administration role is a key enabler of organizational excellence providing strategic administrative support for training and quality initiatives. This position ensures smooth coordination of learning activities accurate documentation and compliance with established standards. The role partners and engages with internal stakeholders to drive innovation develop talents and enhance operational excellence. Responsibilities include supporting data analysis to enable continuous improvement in service and operational performance managing training schedules maintaining records assisting with quality assurance and documentation and complying with quality assurance expectations and standards.

Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents injuries and unsafe work conditions to the manager. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Perform other reasonable job duties as requested by Supervisors.

DUTIES & RESPONSIBILITIES
1. Training & Quality Coordination
Strategically plan and schedule training programs to align with business priorities.
Maintain accurate attendance records and ensure timely updates in training and quality databases.
Support compliance with internal and external learning requirements.
2. Quality Documentation & Standards
Prepare and update service evaluation reports and quality service checklists.
Monitor training and compliance status and proactively follow up on improvement actions.
Organize and maintain documentation for internal reviews and external assessments.
3. Data Analysis & Consultative Insights
Collect consolidate and analyze quality-related data including guest feedback on various platforms service evaluation scores (LQA Forbes GXP) and audit results.
Identify trends and performance gaps to support strategic decision-making.
Develop dashboards and reports that translate data into actionable insights for continuous improvement.
4. Stakeholder Engagement & Support
Collaborate with department heads to ensure smooth execution of training and quality initiatives.
Provide logistical and administrative support for learning programs including venue setup and materials preparation.
Serve as an advisor to stakeholders on best practices for talent development and operational excellence.
Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of the product service levels and overall satisfaction.

JOB KNOWLEDGE SKILLS & ABILITIES

Analytical Skills
Decision-Making
Learning Agility
Problem Solving
Data InterpretationInterpersonal Skills
Collaboration & Team Work
Diversity & Inclusion Relations
Persuasion Skills
Customer Service OrientationCommunications
Verbal Communication
Active Listening
Applied Reading
English Language Proficiency
Professional Writing
Personal Attributes
Integrity & Confidentiality
Positive Demeanor
Dependability
Initiative & Proactiveness
Adaptability
Creativity
Stress ToleranceOrganization
Planning & Organizing
Multi-Tasking
Time Management
Attention to DetailLeadership Skills
Driving Innovation
Inspiring Continuous Improvement
Coaching Mentoring Training
Stakeholder Engagement
Administration
Maintaining Accurate Records
Managing Compliance Documentation with ethical standards
Handling Confidential InformationComputer Skills
Microsoft Office Skills
Data Visualization Tools
Ability to leverage digital tools and emerging technologies to enhance efficiency

QUALIFICATION STANDARD
Education:Bachelors degree in Business Administration Hospitality Management Human Resources or a related field
Related Work Experience :At least 1 year of related work experience in training administration exposure to data analysis and reporting for luxury hospitality quality standards (e.g. LQA Forbes) or operational performance or a similar role within hospitality or service graduates with a hospitality background are welcome to apply
Language Skills: Strong command of English (written and spoken); additional language skills are an advantage.
Supervisory Experience:No supervisory experience
License or Certification:None