Help Desk Associate
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Job Location:
Reston, VA - USA
Monthly Salary:
$ 60000 - 86000
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Title:Help Desk Associate
Location:Reston VA
Clearance:No
Citizenship Requirement:Yes
Req #: 3965(3120)
Location:Reston VA
Clearance:No
Citizenship Requirement:Yes
Req #: 3965(3120)
Salary:$60000 - $86000
Expected Contract Length:1year with potential for extension
Project Overview:
Implements and recommends changes to the Information Technology (IT) plan on small non-complex projects; configures and installs standard
hardware and software; provides basic automation support and coordination to the project; implements the IT portion of the project closeout plan. Performs a broad range of varied automation and
communications related work activities. Plans and schedules own work within a limited time horizon.
Job Summary:
hardware and software; provides basic automation support and coordination to the project; implements the IT portion of the project closeout plan. Performs a broad range of varied automation and
communications related work activities. Plans and schedules own work within a limited time horizon.
Job Summary:
Help Desk Operations
In this role you will provide 24x7 first line support for IT services to internal users. You will respond to IT requests and incidents troubleshoot issues provide feedback assist in the development of new procedures and participate in the rollout of new technologies and services. Your work will contribute to enhanced performance of IT infrastructure applications network and collaboration services globally.
IT Service Management
In this role you will assist with the day-to-day IT Service Management process based on industry standards. You will help develop the roadmap and guides define processes and data requirements and establish metrics and reports. Your work will support performance analysis and decision making to help ensure infrastructure support is efficient effective and adheres to process policies and procedures.
Local Infrastructure/Deskside Operations
In this role you will deploy and provide hardware and IT services to internal end users in Bechtel offices. You will diagnose and resolve hardware and software related issues maintain and troubleshoot local IT infrastructure network and collaboration services and participate in the rollout of new technologies and services. Your work will contribute to improved incident resolution and customer service standards.
Mobility & Wireless Operations
In this role you will Identify diagnose and resolve problems for internal users on mobility & wireless services including configuration setup and issue resolutions for cell phones tablets Smartphone PDA broadband and enterprise mobility management services. You will participate in the development and rollout of new technologies and services to enhance end user experience and meet business needs.
Major Responsibilities:
Local Infrastructure / Deskside Operations
Deploys and provides end user hardware and IT services to internal users in Bechtel offices locally
Diagnoses and resolves local Infrastructure hardware & software related issues
Follows standard operating procedures for IT request and incident services to the end-user
Improves Incident resolution and customer service standards
Maintains and troubleshoots local IT infrastructure network and collaboration services including computer hardware peripherals and VC equipment and associated end user performance issues
Participates in the rollout of new technologies services and security remediations
Helpdesk Operations
Provides 24 x 7 first line support for IT services to internal users
Follows standard operating procedures for IT request and incident services to the end-user
Troubleshoots end user performance issues for IT infrastructure applications network and collaboration services globally
Provides feedback and assist in development of procedures work instructions and new scopes
Participates in the rollout of new technologies services and security remediations
Mobility & Wireless Operations
Deploys and provides mobile devices and mobility services to internal users
Follows standard operating procedures for mobility services to the end-users
Troubleshoots end user performance issues for mobile devices (Smart phones tablets data devices etc.) as well as mobile applications and Bechtel App Store
Provides feedback and assists in development of procedures work instructions and new scopes
Responsible for mobility asset and inventory management
Identifies diagnoses and resolves problems for internal users on mobility & wireless services including configuration setup and issue resolutions for cell phones tablets Smartphone PDA broadband and enterprise mobility management services
Participates in the rollout of new mobility technologies and services
Local Infrastructure / Deskside Operations
Deploys and provides end user hardware and IT services to internal users in Bechtel offices locally
Diagnoses and resolves local Infrastructure hardware & software related issues
Follows standard operating procedures for IT request and incident services to the end-user
Improves Incident resolution and customer service standards
Maintains and troubleshoots local IT infrastructure network and collaboration services including computer hardware peripherals and VC equipment and associated end user performance issues
Participates in the rollout of new technologies services and security remediations
Helpdesk Operations
Provides 24 x 7 first line support for IT services to internal users
Follows standard operating procedures for IT request and incident services to the end-user
Troubleshoots end user performance issues for IT infrastructure applications network and collaboration services globally
Provides feedback and assist in development of procedures work instructions and new scopes
Participates in the rollout of new technologies services and security remediations
Mobility & Wireless Operations
Deploys and provides mobile devices and mobility services to internal users
Follows standard operating procedures for mobility services to the end-users
Troubleshoots end user performance issues for mobile devices (Smart phones tablets data devices etc.) as well as mobile applications and Bechtel App Store
Provides feedback and assists in development of procedures work instructions and new scopes
Responsible for mobility asset and inventory management
Identifies diagnoses and resolves problems for internal users on mobility & wireless services including configuration setup and issue resolutions for cell phones tablets Smartphone PDA broadband and enterprise mobility management services
Participates in the rollout of new mobility technologies and services
Education and Experience Requirements:
Requires a University Hire with 1-2 years of experience.
Required Knowledge and Skills:
Basic knowledge of corporate industry and professional standards.
Basic knowledge of project management concepts and tools.
Ability to handle customer interactions in an accurate effective and timely manner.
Ability to articulate ideas and write clear and concise reports
The salary range for this role is $60000 - $86000; however Craig Technologies considers several factors when extending an offer for employment including but not limited to the role and associated responsibilities a candidates work experience education/training and preferred skills and knowledge.
Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisors ability to modify work assignments as appropriate.
***All candidates selected will be subject to a security background investigation and must meet all eligibility requirements for access to classified information. ***
Craig Technologies is an EEO Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability genetics or any other non-job-related protected status. All candidates selected will be subject to a security background investigation and must meet all eligibility requirements for access to classified information.
Craig Technologies is an EEO Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability genetics or any other non-job-related protected status. All candidates selected will be subject to a security background investigation and must meet all eligibility requirements for access to classified information.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Craig Technologies is an aerospace and defense engineering firm providing services to both government and commercial customers including multidisciplinary engineering; systems engineering and integration; software design and development; IT support; cybersecurity; training and coursew ... View more
