Experience Center Technologist, Strategic Customer Engagements Team, North America Marketing

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

The Experience Center Technologist will be embedded within the Strategic Customer Engagements team. This role requires a proactive individual with a strong ability to multitask in a dynamic environment and excellent collaboration and communication skills to work across various teams. The Experience Center Technologist will play a pivotal role in ensuring effective communication and alignment between various departments while maintaining the experience center hardware and software . The Experience Center Technologist will be involved in conducting regular meetings with product marketing teams to review software/product updates and releases enabling the delivery of concise monthly updates and summarized product update documents to the Experience Center team for efficient dissemination training and understanding.

Primary responsibilities include but not limited to:

• Develop and maintain Experience Center Solutions Demonstration Specialists training documentation and demo scripts for internal customer and partner demonstrations.

• Assist in the onboarding process of new team members by providing technical training for Solutions Demonstration Specialists.

• Serve as the point of contact for technical support within the Experience Centers (Chicago Elgin Plantation & Boston) for all product solutions both public safety and enterprise.

• Maintain all Experience Center (Chicago Elgin Plantation & Boston) demonstration platforms including current and future software solutions.

• Responsible for ordering new hardware technology for the Experience Centers (Chicago Elgin Plantation & Boston)

• Assist with tradeshow booth networking hardware software and demo equipment

• Provide technical guidance on demos product set-up and overall room orientation to other Experience Centers to create a consistent strategy for all customer facing demo experiences.

• Conduct regular meetings with product marketing teams to review software/product updates and releases subsequently delivering monthly updates and summarized product update documents to the Experience Center team.

• Travel up to 10-25%

Requirements:

• Relevant Experience: 3 years of experience in a technical support lab management or specialized IT role preferably supporting a client-facing demonstration or training environment.

• Customer-Focused Support: Proven ability to communicate technical information effectively to both technical and non-technical stakeholders (e.g. sales teams clients executives).

• Strategic Planning: Demonstrated ability to plan and execute technology refresh cycles and upgrades with minimal disruption to ongoing demonstrations.

Target Base Salary Range: $70000 USD - $110000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Note: Candidate must be in the Chicago office 4 days per week.

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Basic Requirements

• Bachelors Degree with 3 years experience in a technical support lab management or specialized IT role
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.