Client Services Administrator- Long Melford Swayne and Partners

Job Title: Client Services Administrator (CSA)

Location: Swayne & Partners part of Kin Vet Community Long Melford
Job Type: Full or Part Time this role includes working weekends
Salary: 12.21 per hour
Reporting to: Client Services Manager

About Swayne & Partners Long Melford

Long Melford is a warm and welcoming community practice that is part of the Swayne & Partners group a highly respected network of four small animal clinics in Suffolk. Each branch works closely together to provide exceptional care to clients and their pets.

Swayne & Partners is part of Kin Vet Community a vet-led collective of 19 practices across Essex Suffolk Hertfordshire Kent and Southwest London. Together were committed to compassionate high-quality care for pets and their owners while supporting our teams through collaboration and shared resources.

The Long Melford clinic offers modern facilities a loyal client base and the support of our hospital site in Bury St Edmunds which operates 24/7 and provides access to advanced procedures and diagnostics.

About the Role

Were looking for a friendly proactive and professional Client Services Administrator (CSA) to join our Long Melford team. As the first point of contact for our clients youll play a vital role in ensuring every interaction is welcoming efficient and supportive.

Youll work closely with our veterinary and nursing teams to deliver outstanding service ensure smooth day-to-day operations and help maintain the high standards that our clients expect.

Key Responsibilities:

• Provide a warm professional welcome to clients in person and over the phone.
• Maintain a clean organised reception area and uphold excellent front-of-house standards.
• Manage appointment bookings efficiently to ensure smooth clinic operations.
• Take payments accurately and in line with company policy.
• Proactively contact clients to rebook missed appointments or follow up on estimates.
• Keep client and patient records up to date including contact insurance and medical details.
• Support the promotion of the Kin Vet Community Health Care Plan.
• Handle insurance claims and client accounts in line with company policy.
• Respond promptly and warmly to emails and client enquiries.
• Work collaboratively with colleagues to ensure a seamless client experience.

(Please note: these responsibilities are not exhaustive and may evolve as part of the role.)

What Were Offering:

• 25 days annual leave increasing with service (up to 30 days) plus bank holidays
• Private Healthcare with Vitality
• Occupational Health Services
• Free eye test vouchers and contribution towards glasses for VDU users
• Enhanced maternity/paternity leave
• Occupational sickness pay
• Generous colleague discount scheme for up to 5 registered pets
• 
  

How to Apply:

If youre an enthusiastic and caring individual who thrives in a client-facing role and enjoys being part of a supportive team wed love to hear from you!

To apply please email your CV to
or contact the Long Melford team on to find out more.

Swayne & Partners part of Kin Vet Community is an equal opportunities employer and welcomes applications from candidates of all backgrounds.

Required Experience:

Unclear Seniority