Compliance Advisory Manager, Payments

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

London Cardiff or Remote 59500 - 70000 (depending on experience) Benefits Hear from the team Check out our Career Launchpad

Our Compliance Advisory team

Were looking for a Payments Compliance Advisory Manager to join our second line of defence (2LoD).

Were looking for a pragmatic and collaborative compliance manager with good knowledge of the Payment Services Regulation (PSR) FCA handbook sections relevant to payments conduct rules and other associated regulations. Youll have hands-on experience of providing compliance advice and conduct risk assessments. You must also be passionate about Monzos mission to make money work for everyone.

This role will have day-to-day responsibility for advising the Payment Collective on compliance matters (e.g Payment services International Transactions FX rate services and Multi Currency Accounts Issuing and Acquiring services Open Banking including AIS & PIS Strong Customer Authentication tokenised deposits and stablecoins consumer duty and conduct risk). This role reports directly to Monzos Senior Compliance Advisory Manager responsible for advising the Payments Collective.

At Monzo we do things differently: we truly care about providing a phenomenal experience for our customers. We believe theres a better way to do banking and we want to be the best possible (fully compliant!) bank without getting stuck in the old ways of doing things. We operate a three lines of defence model of risk management at Monzo: youll be working in 2LoD as part of our Risk and Compliance Collective in the Compliance Team.

Youll play a key role by...

• Being the first point of contact for compliance advice on payment products and services.
• Providing clear and proactive compliance advice to the payment collective especially on PSRs and Consumer Duty.
• Reviewing customer journeys and communications to help the business deliver good customer outcomes and flagging any risks.
• Advising Marketing and Financial Promotion teams on financial promotion rules and guidance.
• Conducting regular horizon scanning and advising on upcoming changes to regulatory requirements that impact payments products and services.
• Overseeing regulatory breaches and incidents in relation to payment services. Including supporting timely assessment and regulatory notification of major payment incidents.
• Learning about the wider Monzo products and services (personal and business bank accounts security technology and platform Operations and customer support including complaints and disputes)

This role requires strong communication & collaboration skills with a hands-on approach to ensure that regulations are fully understood our products are compliant by design and our customers needs are being met.

Wed love to hear from you if

• You know the PSRs FCA handbook sections relevant to payments and Consumer Duty rules inside out
• Youve got hands-on experience advising on Payment products and services ideally from working at a bank (issuing and/or acquiring experience) or E-money Institution.
• You like to be where the action is and thrive in fast paced environments.
• Youre a great communicator and problem-solver good at weighing risks and finding balanced solutions.
• You can work independently and juggle changing priorities.
• Youre good at building strong relationships with different teams.
• Youre passionate about compliance and excited about the future of banking!

Whats in it for you

59500 - 70000 share options.

This role can be based in our London or Cardiff offices or be distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps:

1. Initial video interview with hiring manager - 30 mins
2. Technical video interview with hiring manager & stakeholder - 60 mins
3. Behavioural video interview with two stakeholders - 60 mins

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-OH #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage