Foreign Language Medical Interpreter

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Required Certification

• Certification - Completion of a 40-60-hour Medical Interpreter Training Program (e.g. Bridging the Gap ALTA Language Line Academy).

The Foreign Lang Med Interpreter provides accurate consecutive and/or simultaneous interpretation for limited English proficient (LEP) patients and their families ensuring complete and culturally appropriate communication throughout the continuum of care. Serving as both a language specialist and cultural liaison the interpreter promotes understanding between patients and healthcare providers supports equitable care delivery and ensures adherence to regulatory requirements and professional position also participates in departmental education documentation and performance improvement initiatives.

Primary duties and responsibilities:

• Language Interpretation Accurately interpret messages during medical encounters using consecutive simultaneous and sight translation techniques.
• Provide over-the-phone and/or video remote interpretation when in-person services are not available.
• Support communication across a variety of clinical settings including surgery trauma mental health palliative care and discharge planning.
• Cultural Mediation Serve as a cultural broker to bridge understanding and reduce disparities between patients and healthcare teams.
• Educate healthcare providers about cultural considerations impacting patient care.
• Documentation & Compliance Maintain accurate records of interpretation services including encounter type duration and location.
• Adhere to HIPAA the National Code of Ethics for Interpreters in Health Care and Emory Healthcare policies.
• Professional Development & Mentorship Participate in continuing education quality improvement and competency validation activities.
• Mentor newly hired interpreters and support peer review processes.
• Deliver training to staff regarding language access compliance and interpreter service procedures.
• Operational Support Assist with interpreter scheduling and dispatch functions during low-volume periods.
• Support deployment maintenance and troubleshooting of interpretation equipment (phones iPads VRI units).
• Patient & Family Support Remain available for on-call or after-hours assignments as needed.
• Provide navigation assistance and connect patients/families with hospital or community resources as appropriate.

Travel:

• Less than 10% of the time may be required.

Work Type:

• Hybrid employee - splits time between working remotely and working in the office.

Minimum Required Qualifications:

Education

• High School Diploma or equivalent

Experience

• Two (2) years of experience in a healthcare medical setting customer service advocacy or related field with at least one (1) year in medical interpretation.

Licensure

• Certification - Completion of a 40-60-hour Medical Interpreter Training Program (e.g. Bridging the Gap ALTA Language Line Academy).
• Certified Medical Interpreter (CMI - NBCMI) or Certified Healthcare Interpreter (CHI - CCHI) preferred; required within 1 year of hire.

Knowledge skills and abilities (required):

• Demonstrated proficiency in English and target language (speaking reading writing) with emphasis on medical terminology.
• Proficiency validated via a third-party Interpreter Skills Test (IST).

Preferred Qualifications Education

• Associates Degree in business foreign language healthcare administration or related field
• Experience - 4 years minimum experience. Experience in delivering interpreter-related training or education.

Knowledge skills and ability requirements (preferred):

• Broad knowledge of medical terminology.
• Understanding of cultural humility and healthcare system navigation.
• Proficiency with Microsoft Office Suite and interpreter technology platforms.
• Strong interpersonal and communication skills with the ability to maintain professionalism under pressure.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs. 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.