CSR FEMA University
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Job Location:
Emmitsburg, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Systems Integration Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for Customer Service Representative to support a Government Program Management office located in Emmitsburg MD. Join our team to discover a professional and rewarding career in an exciting fast-paced and growing government-contracting industry!
Responsibilities:
- Provide expert customer service in an educational/training environment.
- Provide user support on duplicate accounts and refer to appropriate contacts.
- Process emails that come into the National Disaster & Emergency Management University (NDEMU)
- Answer all phone calls during current hours of operation 8:00am 4:30pm
- Verify Groups Verification Requests are accurate and meet all safeguards.
- Prepare and send official transcript requests to educational institutions requested.
Qualifications:
- Must have a High School Diploma or equivalent.
- Must be able to obtain Public Trust Clearance
- Read write speak and understand English
- Strong written and verbal communication skills.
- Be computer-literate with Microsoft software such as Word Excel and Outlook
- 2 to 3 years experience in providing courteous customer support via telephone email and the internet.
Key Skills
- Machine Shop
- Commerce
- Contract Administration
- Database Administration
- Arabic English Translation
About Company
Systems Integration is a provider of turnkey contact center infrastructure solutions and IT services that helps U.S. government and businesses to elevate their customer satisfaction.
