Customer Success Engineer

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Over 1M developers have used Resend and we are onboarding over 100 new paying customers every day from all over the globe. Many of these customers are coming for a superior support experience. Were looking to extend our cracked Success team to support the next wave of developers.

As our user base continues to grow we have increased demand across all time zones. This role would be based in Brazilian or European Time Zones.

In this role you will

Be the front-line of customer requests
Debug report and sometimes fix bugs and regressions
Advocate for customer needs to the greater Resend team
Iterate internal workflows to improve our resolution speed and efficacy
Proactively build relationships and identify potential papercuts for customers
Create documentation that answers customer questions or showcases solutions

Who You Are...

Love helping solve problems for developers
Have 3-5 years of technical support or success experience
Can handle and perform under customer pressure
Have experience improving email deliverability

What it means to join the team...

Honest and low-ego team
Autonomy to just ship it
Ownership of problems and solutions
100% remote team with flexible working schedules
Modern tech stack ( Plain Raycast Retool Notion etc.)

Learn more about how we work in Customer Success:

What is our vision for exceptional support
How we scale support
How we work

About Resend

We are building the modern email sending platform for developers. We care deeply about quality creating for everyone and building in the open. We started with an open source project in 2022. Now we onboard nearly 100 paying customers every day and foster a growing developer community.

Our fully remote team of 25 humans spans 7 countries... and counting. Were backed by a16z Y Combinator Basecase and other top investors.

Read about how we work how we hire and what we value here.