HR Advisor

Birmingham - UK

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB DETAILS

Band: B
Salary: Up to 32000 depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: 1 x Fixed Term until November 2026 1 x Fixed Term until September 2026
Location: Office Base is Birmingham. This is a hybrid role and the successful candidate will balance office working with home working.

CS25

PURPOSE OF THE ROLE

As a HR Advisor at the BBC youll play a vital role in providing essential information guidance and support on the full range of HR topics. The role supports colleagues and managers from across the UK and offers an excellent opportunity for growth providing hands-on experience in a fast-paced environment that offers the scope exploring many different HR scenarios across the BBC.

WHY JOIN THE TEAM

Join our dynamic HR Help Desk team at the BBC where we deliver top-notch advisory services to our diverse workforce. Be part of our forward-thinking People Services team delivering exceptional query resolution and support to employees and managers. This role ensures smooth service delivery by adhering to established processes and meeting Service Level Agreements (SLAs).

YOUR KEY RESPONSIBILITIES AND IMPACT

To deliver accurate and timely advice over the phone and via our HR case management system to managers and employees in line with defined Service Level Agreements (SLAs)
To problem solve queries and issues offering resolution and/or escalating queries to the relevant team/ 3rd party within People Services or relevant Specialist Team
To understand and gain insight into customer concerns and problems by questioning exploring issues and reviewing data
To provide answers with self-assurance based on data and understanding of policy and process
To work where required to provide assistance to projects
To contribute to a culture of service excellence and support continuous improvement

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

Experience of delivering advice and guidance to managers and employees on HR related queries
Experience use of People systems/Case management systems for entering data into relevant systems and ensuring data quality (such as SAP)
Excellent interpersonal and communication skills both written and verbal; Assured in dealing with the full range of business users via multiple communication channels
Knowledge of HR Policy and processes across a broad range of HR topics
Excellent attention to detail and accuracy; ensures facts are correct complete and consistent

DESIRED BUT NOT REQUIRED:

Self-assured in the use of data and data problem solving skills
Understands how to handle resolve and escalate enquiries; passes on information promptly
Understands how to work effectively in a team to deliver
A flexible willing and pragmatic approach to providing assistance within the wider operational environment

Before your start date you may need to disclose any unspent convictions or police charges in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

Required Experience:

Unclear Seniority

JOB DETAILS Band: BSalary: Up to 32000 depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.Contract type: 1 x Fixed Term until November 2026 1 x Fixed Term until September 2026Location: Office Base...