Customer Service Representative Remote
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Job Location:
Los Angeles, CA - USA
Yearly Salary:
USD 45000 - 75000
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
Required Experience:
Junior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Morphius Corp is here to help you grow your business. We offer services in: Recruiting, Training, and Consulting, to help you Hire the Right Candidate, Train them from Success, and help you Retain great Talent.
